Collections Agent

SUMMARY:
Collections Agent

POSITION INFO:

We are seeking experienced Collections Administrators/ Agents to join our team. The successful candidates will be responsible for managing customer accounts, recovering outstanding debt, maintaining accurate records, and ensuring professional client engagement throughout the collections process.

Key Responsibilities

• Arrears Management & Collections
• Proactively contacting clients via phone, email, and mail regarding overdue accounts.
• Negotiating payment plans or setting up debit orders to recover outstanding balances.
• Issuing formal Letters of Demand.
• Financial & Account Administration
• Preparing financial and arrears reports to present to account managers.
• Dispute Resolution
• Investigating billing discrepancies and addressing client inquiries professionally

Minimum Qualifications

• Matric (Grade 12).

Experience Required

• Minimum of 2 years' proven experience in a Collections Administration/agent role.
• Previous BPO collections experience on UK campaigns.
• Experience working with collection systems, arrears management processes, and financial reporting.

Other Important Attributes

• Financial & Technical Skills
• Administrative & Analytical Skills
• Time Management
• Attention to Detail
• Microsoft365 Proficiency
• Problem-Solving skills