Collection Agent

SUMMARY:
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POSITION INFO:

Key Responsibilities:

• Rehabilitate arrear customers by collecting outstanding instalment and arrears.
• Achieve monthly collection targets
• Advise of default consequences and optimal management of debt
• Negotiate monthly instalments and payment plans
• Verify & update customer information
• Ensure minimum daily productivity requirements met ito number of customers contacted
• Ensure PTP’s followed up on diary date & PTP reminders
• Follow up on broken PTP’s
• Escalate customer queries and complaints timeously
• Support team members and assist management with any other reasonable requests from which are not reflected in this job profile.

Key Requirements:

• Grade 12 / Matric or equivalent
• Minimum of 2 years’ experience within the Collections / Recovery industry in a Contact Centre environment
• Dialler experience
• Proven track record in problem solving whilst constructively managing conflict and disputes
• Effective communication skills (verbal and written)
• Clear credit and criminal record.
• Must be computer literate (Email, Internet, Word and Excel)
• Excellent telephone etiquette Benefits