Coffee Equipment Technician (Brew) - Cape Town

• Minimum Grade 12 Certificate.
• Drivers License
• Experience as a coffee machine technician, related engineering qualification or certificates preferred

Equipment Specific Requirements:

The Technician must have basic, intermediate & advanced skill within the items and equipment specific to Machine Filters, Slush, Liquid, Vending, Grinders, Juicers, Espresso Machines

Duties:

General

• Required to do tool checks & where applicable (Responsible for “lost” tools)
• Perform any other tasks as instructed by National Coffee Manager
• Operational assistance and guidance to Customer on equipment
• Groomed well and vehicle kept clean and neat to meet professional image for the business.
• Promote company ethics and values at all times.
• Announcing him to management of establishment with explanation for purpose of visit
• Work Standby as required from time to time
• Stick to route planned as per SLA

Technical & On Site Duties:

• Repair Faulty Equipment
• Fault Finding – Intermediate to Advanced – mechanical, electrical, hydraulic & software related
• Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
• Install Beverage Equipment & Test with Product before leaving Customer Upliftment of Equipment
• Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
• Inform field service coordinator OR technical support manager of updates or returns
• Escalate any problems i.e. wrong address, site not ready, no product etc immediately
• Phone for assistance from Internal Specialists when struggling to Repair equipment within reasonable & acceptable time
• First time repair of equipment
• Preventative checks & repair on equipment

Administrative Duties:

• Fill in job sheets with Part Description & Code
• Complete Job Card in Detail
• Record Customer Negligence on Job card
• Ensure that relevant Manager signs off Job card
• Complete & hand in Tool Checks
• Complete Leave Applications
• Keep boot Stock to Pre-determined & acceptable value
• Do weekly counts & check Stock age analysis Report to ensure accurate boot stock

S.H.E. Responsibility’s:

• Keep Vehicle clean, neat & safe at all times
• Keep Work area around machine uncluttered & safe
• Wear relevant protective clothing
• Ensure machines is always unplugged & de-pressurized or cool before working
• Ensure that customers don’t come in harm’s way when on site
• Only use tools trained on current technical tool list
• Consider the possible Risks of activity’s at customer
• Drive safe & within the Law at all times
• Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques, dangerous chemicals etc.

Additional Responsibilities

• Time management
• Responsible for spares and tools
• Promote company ethics and values at all times.
• Quality of Workmanship
• Be cost conscious when selecting replacement spares during repairs
• Be cost conscious in driving style of company vehicles
• Determine if break down is Customer Negligence & inform Management

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