SUMMARY:
Luxury Hospitality Group with offices based in Dar es Salaam and Arusha is looking for a Cluster Rooms Division Manager to oversee the Front Office, Housekeeping, and Reservations departments across multiple lodge properties.
You will drive revenue, ensure brand standards, and optimize staffing to deliver exceptional guest experiences and maximize profitability.
POSITION INFO:
Duties:
Operations & Guest Experience:
Maintain consistent, high-quality service and cleanliness standards across all lodges within the cluster.
Implement proactive guest feedback strategies and ensure executive handling of VIPs and escalated complaints.
Develop and enforce uniform SOPs for the front desk, concierge, housekeeping, and reservations teams.
Revenue Management & Financials:
Drive upselling initiatives, manage room inventory, and execute pricing strategies to maximize RevPAR (Revenue Per Available Room).
Prepare and manage departmental budgets, analyse financial reports, and monitor costs for linen, amenities, and operating supplies.
Predict occupancy and business volumes to effectively allocate labour and resources.
Leadership & Human Resources:
Recruit, train, and mentor departmental managers and frontline staff across all properties.
Set KPIs, conduct regular performance reviews, and foster a unified culture of accountability and hospitality excellence.
Compliance & Standards:
Conduct routine property audits and room inspections to verify cleanliness, hygiene, and maintenance standards.
Ensure adherence to local health regulations, emergency protocols, and security procedures across all locations.
Requirements:
High school diploma
Degree or Diploma in Hospitality Management or a related field.
At least 5+ years of progressive leadership experience in rooms division, specifically as a Rooms Division Manager or Front Office Manager, ideally with multi-property or cluster exposure.
Strong financial acumen, excellent communication and conflict resolution, deep proficiency in lodge property management systems (PMS), and strong leadership abilities.
