Cluster Manager

SUMMARY:
A leading fashion retailer in Cape Town is in search of a Cluster Manager to join their team.

POSITION INFO:

This role is suited to a driven retail professional with strong leadership ability, a passion for customer service, and a proven track record in managing multiple stores within a fast-paced retail environment. The successful candidate will be responsible for overseeing six stores, driving sales performance, ensuring operational excellence, and leading high-performing teams across the region.

Key Requirements

• Matric certificate
• Tertiary retail management or commerce qualification advantageous
• Minimum 2+ years’ retail management experience
• Proven track record of achieving sales targets and driving turnover
• Previous experience in retail or customer service environments
• Strong leadership and people management skills
• Excellent communication and problem-solving ability
• Ability to work under pressure and adapt to change
• Strong understanding of customer service and retail operations
• Fashion-forward mindset with strong commercial awareness

Key Responsibilities

Sales & Performance Management

• Drive sales performance and ensure stores achieve turnover targets
• Monitor daily sales and implement strategies to improve performance
• Authorise discounts where necessary
• Ensure teams are knowledgeable on products, promotions, and policies
• Conduct regular operational and sales reviews with management

People Management & Development

• Manage staffing schedules according to peak trading periods
• Recruit, train, coach, and develop store teams
• Conduct performance appraisals and manage KPI performance
• Lead staff meetings and provide ongoing feedback and motivation
• Handle minor disciplinary matters in line with company procedures
• Facilitate onboarding and ongoing staff training initiatives

Customer Service

• Deliver and uphold exceptional customer service standards
• Resolve customer queries and complaints professionally and efficiently
• Build and maintain strong customer relationships
• Stay informed on fashion trends, competitor activity, and retail trends

Stock Control & Store Operations

• Oversee stock control, stock takes, and shrinkage management
• Ensure all stock processes, returns, and transfers are completed accurately
• Maintain visual merchandising and store presentation standards
• Ensure daily cash-ups, reconciliations, and banking procedures are completed correctly
• Manage housekeeping and overall store appearance