Cluster Central Reservations Manager

SUMMARY:
CLUSTER CENTRAL RESERVATIONS MANAGER

Stellenbosch (Hybrid Role):  An established hospitality operator running upmarket guest accommodation is seeking a CCRM (Cluster Central Reservations Manager) to manage the reservations function across 5 establishments. The role is based in Stellenbosch, with a hybrid structure between a home office and satellite office.

POSITION INFO:
Purpose of the Role:  Managing the full reservations function, ensuring accurate bookings, excellent guest communication, and optimal occupancy across all properties.
 
Key Responsibilities Include but Are Not Limited To:

• Managing reservations across multiple guest house properties
• Handling all booking enquiries via phone, email, and online platforms
• Maintaining accurate booking records and updating systems
• Coordinating with property teams regarding guest arrivals and requirements
• Assisting with rate management and occupancy optimisation
• Handling after-hours queries and urgent booking matters when required

• 3-5 years’ experience in reservations or accommodation operations
• Proven reservations management experience within the hospitality sector
• Strong understanding of booking systems and processes
• Ability to work independently with minimal supervision
• Fully bilingual
• High level of computer literacy
• Strong attention to detail and organisational skills
• Must reside in or near Stellenbosch
• Hybrid working environment (Stellenbosch-based satellite office & head office)
• Own vehicle when travelling locally based on area

• Market-related salary
• Hybrid working environment (home office and Stellenbosch-based satellite office)
• Availability required after hours for reservation-related queries