SUMMARY:
This role focuses on supporting digital health solutions, empowering members, and driving better health outcomes.
POSITION INFO:
Clinical Associate
Johannesburg (Remote)
About Our Client
Our client is a fast-growing digital health enterprise dedicated to improving access to quality care for people living with chronic health conditions across sub-Saharan Africa. By combining technology, behavioural science, and quality improvement methods, they empower both healthcare providers and consumers. The organisation is mission-driven, innovative, and growing rapidly, offering the opportunity to make a tangible difference in healthcare delivery.
The Role: Clinical Associate
This role focuses on supporting digital health solutions, empowering members, and driving better health outcomes. You will collaborate with clinical teams and coaches to ensure high-quality care, innovation, and exceptional service delivery across digital platforms.
Key Responsibilities
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Educate and support coaches on health indicators and chronic condition monitoring
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Serve as a key contact for coaches and members, ensuring engagement and motivation
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Monitor onboarding and usage of digital health platforms, including coaching, education, and telehealth
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Track member engagement, flag challenges, and support continuous quality improvement
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Assist in developing health education content, workshops, and materials
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Coordinate rosters, performance reviews, and data reporting processes
About You
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2+ years experience in healthcare, public health, or digital health
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Strong communication and organizational skills
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Data-driven, solutions-oriented, and adaptable
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Empathetic, collaborative, and committed to service excellence
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Thrives in fast-paced, evolving environments
