Clinical Application Specialist

SUMMARY:
Our client in the medical healthcare industry is currently looking for a Clinical Applications Technician who will be responsible to service medical equipment, attend to breakdowns, callouts and perform end user training

POSITION INFO:
Position: Clinical Applications Specialist

Division: Technical Service

Reports to: Technical Manager

Location: Johannesburg and surrounding areas.

Qualification and Requirements:

• National Diploma – Electrical Engineering (Light Current).
• Minimum of 5 years technical experience in the South African Medical device market.
• Ability to install and administer Electro-Medical hardware, software and networks.
• Product knowledge in Clinical and point of care diagnostics an advantage
• Strong Electronic, electrical and IT knowledge
• Code B SA Driving Licence
• Computer skills essential
• Must be a self-starter (work independently and in a team) - travel regularly visiting various clients, including travel within South Africa, and possibly also international locations
• Over-night stays will be required

• Service support – ensure quality service levels for technical and application support.
• Sales – provide sales leads to relative salesperson.
• Turnaround time – respond within company guideline response times per customer on all incoming calls; adhere to 24- hour maximum repair time with exception where spares are required.
• Customer service – keep Customer informed at all times regarding the progress of repairs and service; preventative maintenance services to be scheduled for contract customers; adhere to 2 day maximum for in-house repairs provided spare availability; record keeping procedure to be followed.
• Customer Base and Visits – plan visits or use available time when doing routine services within an area.
• Admin – ensure all admin procedures are followed, and deadlines are met; maintain call-centre list; follow-up and ensure relevant spares are ordered and received; complete job cards; maintain CRM entries.
• Sales, Service relations – relationship between sales representatives and service department must be kept at highest level
• Team coordination – compile and maintain your call roster within the service team, preventative maintenance schedule.
• Training – scheduled training to be done for service technicians and customers; attend and present supplier training, assist in coordination of training schedule. Attend all registered factory led training and technical courses
• Working overtime as well as weekends – on occasion you will be required to work overtime as well as over weekends, as and when the company requires according to operational requirements.
• Ensure that all Electro - Medical devices are calibrated and verified according to specifications and that proper record and filing is kept of calibration certificates.
• Drafting and submission of activity and result reports such as daily call reports and weekly work plans as a means to keeping management informed.

• Company Car
• Fuel Card

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