Client Support Consultant (Medical Call Centre Agent)

Recruiter:

Pillango Placements

Job Ref:

PTA002754/CB

Date posted:

Thursday, September 7, 2023

Location:

Johannesburg, South Africa

Salary:

15000 Monthly

SUMMARY:
A leading HealthTech platform company with a culture based on strong values, accountability, collaboration and no politics is looking for a Client Support Consultant/Medical Call Centre Agent to be based in Bryanston, JHB. Our client believes in transforming healthcare to enhance people's lives and they find creative ways to make healthcare more affordable and accessible to everyone - all through tech. The company is a thriving and growing company that rewards great performance and offers wide and varied growth opportunities.
Your role will be to make the company's value proposition real by wowing clients and prospective clients with superior first-point-of-contact resolution of incoming queries, to ensure business continuity and consistent client experience.

POSITION INFO:

Duties:

Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
Log queries and all activities to resolve same completely, accurately on CRM system
Escalate queries that cannot be resolved within the defined time-period to the Client Support Specialist
Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
Other duties that may be assigned from time to time

Knowledge and Skills

Continuous learning to attain flawless knowledge of products and services with the required time-frames
Attention to detail
Mindfulness
Ability to deal positively with upset clients
Typing-proficiency of a level that allows the real-time capturing of query- resolution activities performed by you will be preferred
Excellent communication skills
Ability to multitask
Proficiency in English, and at least one other official language, preferably more
Punctuality

Qualifications and Experience

National Senior Certificate (Matric)
1-2 years inbound call centre experience
Medical Aid knowledge advantageous

NOTE - We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.
SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position. It is the prerogative of the future employer to offer a candidate any market related remuneration package in line with the candidate’s qualifications, skills and level of experience.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Tax Administrator
Location: Randburg
Salary: R20 000 Monthly
Tax AdministratorGreenside, RandburgR15 000 - R20 000 CTC
1 day ago

Operations Manager (Labour Consultant)
Location: Pretoria
Salary: 30000 Monthly
Our client is seeking an experienced and highly organised fully bilingual (Afrikaans and English) Operations Manager to oversee the daily operations of their labour consulting practice. The ideal candidate will have a strong background in Industrial Relations (IR) and Human Resources (HR) and will be responsible for ensuring smooth office functions, managing staff, supporting consultants, and ensu...
1 day ago

GRC Implementation Consultant (Risk Management)
Location: Johannesburg
Salary:
1 day ago

Group Finance Manager CA (SA)
Location: Pretoria
Salary:
1 day ago

Financial Manager
Location: Johannesburg
Salary: 700000 Annually
Finance leadership wanted. Wholesale opportunity, wholesale impact.
2 days ago

Data Scientist
Location: Johannesburg
Salary:
Ready to dive into meaningful work that blends cutting-edge analytics with real-world financial challenges? A rapidly growing consulting firm is seeking a Data Scientist to join its dynamic and collaborative Analytics & Insights team.
2 days ago

Sales Consultant
Location: Johannesburg
Salary: Monthly Salary
Johannesburg, South Africa
2 days ago

Data Scientist
Location: Johannesburg
Salary: 350 000 Annually
We are recruiting for a Data Scientist!
2 days ago

Experienced Fraud Detection Agent (3 month - 6 month contract) - Banking experience
Location: Johannesburg
Salary:
2 days ago

Software Support Consultant - Accounting
Location: Johannesburg
Salary:
2 days ago

Client Support Consultant (Medical Call Centre Agent)

Similar jobs you might be interested in:

Jobseekers

Recruiter

General