Client Success Manager

SUMMARY:
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POSITION INFO:

As a Client Success Manager, you’ll be the key point of contact for a portfolio of enterprise clients, ensuring they achieve maximum value from their programs and solutions. This role is ideal for someone with strong customer engagement skills, proven account management experience, and a passion for building trusted, long-term partnerships. You’ll manage post-sales relationships, drive adoption, and identify opportunities for retention and growth..

Duties:

• Act as the primary contact for all client-related matters and ensure consistent, high-quality engagement
• Manage program implementation, deployment roll-outs, and client experience against agreed goals
• Collaborate with cross-functional teams on pilots, new deployments, and program performance reviews
• Build and maintain strong client relationships with stakeholders across multiple levels
• Support clients in setting and achieving critical goals, KPIs, and risk-mitigation strategies
• Forecast and track account metrics, providing accurate reporting and insights
• Identify opportunities for client growth, upselling, and improved adoption
• Troubleshoot, resolve issues, and recommend solutions to enhance client success
• Ensure accurate documentation, training, and knowledge-sharing across client programs

Requirements:

• Grade 12 (Matric) minimum

• 5–10 years’ experience in customer service, client success, or account management

• Exposure to the logistics, transport, or risk management sector is advantageous

• Relevant degree, diploma, or higher certificate preferred

• Customer-focused with strong problem-solving abilities