Client Success Manager

SUMMARY:
A Global Leader in cross-border IT Hardware and Medical equipment logistics, specialising in end-to-end trade compliance, import/export services, and international delivery are looking for a Client Success Manager to join their team!

Operating in over 200 countries and territories, they help organisations overcome regulatory and logistical barriers to move high-value technology and medical assets seamlessly and securely.
With a strong focus on customs compliance, tax management, and risk mitigation, they simplify complex international shipments so our clients can focus on scaling their operations globally.

POSITION INFO:
Responsibilities:
The Client Success Manager will be responsible for forming trusting relationships with clients; while having an oversight of all account activities, sorting out issues and pricing deals presented in a way that will allow clients to win the deals for themselves.

On a practical level this role also involves:

• Making key strategic decisions with clients.
• Making key pricing decisions on clients’ rollouts and big projects.
• Responsible for resolving any issues arising from our service team (“go-to” person for the clients).
• Utilising client relationships to upsell and grow revenue from client by selling them new products, introducing them to new opportunities and awakening dormant accounts that have not shipped for a while.
• Consolidating on their client base to ensure they are getting maximum revenue from clients.
• Ultimately, this is a soft-sales role and requires someone with exceptional client management skills, great problem-solving skills, responsive and impressive to the clients.

• Excellent High School and University Results.
• Professionals preferred: CA’s, BCom and LLB.
• Excellent command of English language and mathematical proficiency.
• Experience in managing a small/medium sized team is advantageous.
• Creative and independent thinker with ability to foresee potential problems and find innovative ways to solve them.
• Ability to prioritise tasks and organise own work.

• Apply judgement and learn quickly.
• Think on your feet.
• Has commercial flair and acumen.
• Enjoys closing deals.
• Energetic, personable, intelligent and business savvy.
• Willingness to go the extra mile for clients.