Client Services Specialist

Recruiter:

The Legends Agency

Job Ref:

Client Services Spec..

Date posted:

Monday, May 18, 2026

Location:

Cape Town, South Africa

Salary:

Market-related

SUMMARY:
(Junior) A junior role with a significant growth ceiling focused on device testing, client portal training, and technical setup support. Cape Town (on-site) and R15 000

POSITION INFO:

Client Services Specialist

(Junior) A junior role with a significant growth ceiling focused on device testing, client portal training, and technical setup support. Cape Town (on-site) and R15 000

About Our Client Our client is an established technology provider focused on connectivity management and operational solutions within the B2B technology sector. They support a diverse portfolio of direct clients and end customers across multiple industry verticals by managing scalable network deployments.

The Role: Client Services Specialist (Junior) The role exists to support the existing Client Services team while developing a thorough understanding of the product and platform using AI-assisted tools. Over time, the scope will expand with the expectation that the successful candidate will grow to handle every aspect of client support queries from first contact through to resolution.

Key Responsibilities

Conduct device testing sessions, technical onboarding, SIM activation, device pairing, and deliver portal training for clients, utilizing 1–3 years’ experience in 1st and/or 2nd-line IT support, in a service desk or technical helpdesk environment, or equivalent hands-on technical experience.
Handle 1st and 2nd-line technical support queries via phone, email, and ticketing system while diagnosing hardware and software issues.
Provide day-to-day administrative support, manage and triage the support inbox, and maintain system and data security standards.
Help build and improve support documentation, FAQs, and client-facing guides.

About You

1–3 years’ experience in 1st and/or 2nd-line IT support, in a service desk or technical helpdesk environment, or equivalent hands-on technical experience.
Solid technical troubleshooting instinct to isolate problems, communicate clearly, and see them through to resolution.
Comfortable configuring, testing, and troubleshooting physical hardware and unfamiliar equipment.
Natural communicator who can explain technical things plainly to end-users and possesses service desk discipline regarding ticketing, SLAs, and escalation paths.
Security-conscious regarding access controls and credential hygiene, combined with a learning orientation and an AI-ready mindset.
Experience with IoT platforms, Connectivity Management Platforms (CMPs), SIM lifecycle management, or cellular network technologies (2G–5G, LPWAN) is advantageous.
Prior experience delivering client training, product demonstrations, or working in a fast-scaling or startup-stage business is advantageous.

Similar jobs you might be interested in:

Client Services Specialist
Location: Capetown
Salary: Market-related
(Junior) A junior role with a significant growth ceiling focused on device testing, client portal training, and technical setup support. Cape Town (on-site) and R15 000
Today

Client Services Officer (Finance Industry)
Location: Somerset West, Western Cape
Salary: Basic salary plus benefits
The client Service Officer will support a team to work efficiently and produce a high service level to the clients during the initial on boarding process and subsequent repeat transactions.
13 days ago

Client Services Officer (Client Operations - Financial Industry)
Location: Somerset West, Western Cape
Salary: Basic plus benefits
This role supports the team in delivering excellent client service across onboarding and ongoing transactions, while enhancing processes and contributing to a multi-skilled , cross-trained team.
13 days ago

Offshore Specialist | Cape Town
Location: Capetown
Salary: Market Related
Offshore specialist | Cape Town
Today

Estimator
Location: Capetown
Salary: R45 000 – R58 000
The primary focus of this role is to prepare, submit, and secure tenders for drylining projects across an established portfolio of main contractor clients.
6 days ago

Junior Estate Administrator
Location: Cape Town
Salary:
About our clientOur client is an established Wealth Management firm that strives to provide a specialist solution to their client's individual financial needs, by offering a comprehensive range of services and expertise to manage and grow their wealth. About the RoleThe Junior Estate Administrator is responsible for coordinating the end-to-end administration of low risk / non-estate dutiable ...
7 days ago

Junior Fintech and AI Analyst
Location: Cape Town
Salary:
About our clientOur client is an established Wealth Management firm that strives to provide a specialist solution to their client's individual financial needs, by offering a comprehensive range of services and expertise to manage and grow their wealth. About the RoleTo support the Fintech Team in delivering technology-driven, data-led and automation-focused solutions that enhance operational ...
7 days ago

Wealth Management Associate
Location: Cape Town
Salary:
About our clientOur client is an established Wealth Management firm that strives to provide a specialist solution to their client's individual financial needs, by offering a comprehensive range of services and expertise to manage and grow their wealth. About the roleTo deliver exceptional support to a Wealth Manager, effectively managing deadline-driven tasks, with client-centricity and profe...
7 days ago

PLATFORM SPECIALIST III
Location: Cape Town
Salary: Market related
The role will drive the delivery of outstanding client service and support.
7 days ago

Regional Group Solutions Specialist (Cape Town)
Location: Century City
Salary: Market Related
The role supports Broker Consultants and intermediary channels by providing specialist technical exp
10 days ago

Client Services Specialist

Similar jobs you might be interested in:

Jobseekers

Recruiter

General