Client Services Specialist

Recruiter:

The Legends Agency

Job Ref:

Client Services Spec..

Date posted:

Monday, May 18, 2026

Location:

Cape Town, South Africa

Salary:

Market-related

SUMMARY:
(Junior) A junior role with a significant growth ceiling focused on device testing, client portal training, and technical setup support. Cape Town (on-site) and R15 000

POSITION INFO:

Client Services Specialist

(Junior) A junior role with a significant growth ceiling focused on device testing, client portal training, and technical setup support. Cape Town (on-site) and R15 000

About Our Client Our client is an established technology provider focused on connectivity management and operational solutions within the B2B technology sector. They support a diverse portfolio of direct clients and end customers across multiple industry verticals by managing scalable network deployments.

The Role: Client Services Specialist (Junior) The role exists to support the existing Client Services team while developing a thorough understanding of the product and platform using AI-assisted tools. Over time, the scope will expand with the expectation that the successful candidate will grow to handle every aspect of client support queries from first contact through to resolution.

Key Responsibilities

Conduct device testing sessions, technical onboarding, SIM activation, device pairing, and deliver portal training for clients, utilizing 1–3 years’ experience in 1st and/or 2nd-line IT support, in a service desk or technical helpdesk environment, or equivalent hands-on technical experience.
Handle 1st and 2nd-line technical support queries via phone, email, and ticketing system while diagnosing hardware and software issues.
Provide day-to-day administrative support, manage and triage the support inbox, and maintain system and data security standards.
Help build and improve support documentation, FAQs, and client-facing guides.

About You

1–3 years’ experience in 1st and/or 2nd-line IT support, in a service desk or technical helpdesk environment, or equivalent hands-on technical experience.
Solid technical troubleshooting instinct to isolate problems, communicate clearly, and see them through to resolution.
Comfortable configuring, testing, and troubleshooting physical hardware and unfamiliar equipment.
Natural communicator who can explain technical things plainly to end-users and possesses service desk discipline regarding ticketing, SLAs, and escalation paths.
Security-conscious regarding access controls and credential hygiene, combined with a learning orientation and an AI-ready mindset.
Experience with IoT platforms, Connectivity Management Platforms (CMPs), SIM lifecycle management, or cellular network technologies (2G–5G, LPWAN) is advantageous.
Prior experience delivering client training, product demonstrations, or working in a fast-scaling or startup-stage business is advantageous.

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