Client Services Administrator (Call Centre)

Recruiter:

Callforce Direct

Job Ref:

3147787996

Date posted:

Wednesday, September 7, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Client Services Administrator

Join our professional team of banking administration experts, providing exceptional service that makes a difference to customers.

What you’ll be doing:

Provide support to our customers and ensure end-to-end service delivery. You should be able to resolve customer queries on the first call by applying your service delivery skills, professionalism & listening skills, resulting in customer delight.

Salary:
Great base salary of between R 10,000 – R13,000 per month* based on average hours of 173

During a Typical Day, You’ll:

Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
Provide timeous and accurate Management Information.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Comply with governance in terms of legislative and audit requirements
Resolve all customer queries efficiently, and within agreed timelines.
Strive for excellence with every interaction
Provide efficient and effective administration support to ensure accuracy in the functional area.

Requirements:

Matric
At least 1 year experience in customer services, preferably in a call center
Computer literacy
Excellent written and spoken communication skills
Passion for customer service & must enjoy client interactions & exceeding customer expectations
Experience dealing with customer queries

What you can expect:

Value driven company with a focus on “People come First”
Theoretical & practical world class training to ensure you can apply what you have learned
Extensive support during incubation to ensure high levels of success in our dynamic operation.

Days & times of work:

08h00 – 19h00 Monday to Saturday on rotational shifts* overtime based on BCEA
Geography: Fairlands, Johannesburg

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Client Services Administrator (Call Centre)

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