Client Services Administrator (Call Centre)

Recruiter:

Callforce Direct

Job Ref:

3147787996

Date posted:

Wednesday, September 7, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Client Services Administrator

Join our professional team of banking administration experts, providing exceptional service that makes a difference to customers.

What you’ll be doing:

Provide support to our customers and ensure end-to-end service delivery. You should be able to resolve customer queries on the first call by applying your service delivery skills, professionalism & listening skills, resulting in customer delight.

Salary:
Great base salary of between R 10,000 – R13,000 per month* based on average hours of 173

During a Typical Day, You’ll:

Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
Provide timeous and accurate Management Information.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Comply with governance in terms of legislative and audit requirements
Resolve all customer queries efficiently, and within agreed timelines.
Strive for excellence with every interaction
Provide efficient and effective administration support to ensure accuracy in the functional area.

Requirements:

Matric
At least 1 year experience in customer services, preferably in a call center
Computer literacy
Excellent written and spoken communication skills
Passion for customer service & must enjoy client interactions & exceeding customer expectations
Experience dealing with customer queries

What you can expect:

Value driven company with a focus on “People come First”
Theoretical & practical world class training to ensure you can apply what you have learned
Extensive support during incubation to ensure high levels of success in our dynamic operation.

Days & times of work:

08h00 – 19h00 Monday to Saturday on rotational shifts* overtime based on BCEA
Geography: Fairlands, Johannesburg

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Client Services Consultant (Investment Management)
Location: Johannesburg
Salary: 420000 Annually
Leading investment management company, seeks an experienced client services consultant. Relevant working experience in the wealth management / investment management sector assisting financial advisors is essential.
7 days ago

Trust Administrator
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
Today

Financial Administrator (long term insurance)
Location: Johannesburg
Salary:
Our client in financial planning is seeking an administrator with previous experience in the financial services sector (long term insurance).You will be providing support to a team and deal with a variety of financial services products.You will be responsible for accurate capturing and updating of information on a CRM system.Must be able to function in a high pressure environment.
6 days ago

Finance Operations Administrator
Location: Johannesburg
Salary:
An established and well-regulated financial services business is looking to appoint a Finance Operations administrator to support its finance team on a 12-month fixed-term basis.
8 days ago

Personal Assistant (Financial Services)
Location: Centurion
Salary: 15000 Monthly
A well-established and reputable financial services practice is seeking a highly organised and proactive Personal Assistant / administrator to provide dedicated support to two Financial Advisors in a hybrid working environment.This role is ideal for someone who thrives in a structured yet flexible environment, enjoys client interaction, and has strong attention to detail.
11 days ago

Azure Cloud Administrator
Location: Johannesburg
Salary:
If you’re passionate about Azure, cloud automation, and ensuring smooth, secure operations in a dynamic environment, this is the perfect opportunity for you!
12 days ago

Partnerships Administrator
Location: Johannesburg
Salary: market related
The Partnerships administrator acts as a key support function for the partnerships and business development teams.
12 days ago

Paraplanner
Location: Johannesburg
Salary: 260000 Annually
Paraplanner needed in Johannesburg North.
13 days ago

HR and Payroll Administrator
Location: Johannesburg
Salary: 400 000 Annually
Are you passionate about people and precision? Join a dynamic team where your HR and payroll expertise keeps the business moving.
14 days ago

Project Administrator (IT Projects)
Location: Johannesburg
Salary:
14 days ago

Client Services Administrator (Call Centre)

Similar jobs you might be interested in:

Create a free job alert for Client Services Administrator (Call Centre) in Johannesburg

Jobseekers

Recruiter

General