Client Services Administrator (Call Centre)

Client Services Administrator

Join our professional team of banking administration experts, providing exceptional service that makes a difference to customers.

What you’ll be doing:

Provide support to our customers and ensure end-to-end service delivery. You should be able to resolve customer queries on the first call by applying your service delivery skills, professionalism & listening skills, resulting in customer delight.

Salary:
Great base salary of between R 10,000 – R13,000 per month* based on average hours of 173

During a Typical Day, You’ll:

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
• Provide timeous and accurate Management Information.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Comply with governance in terms of legislative and audit requirements
• Resolve all customer queries efficiently, and within agreed timelines.
• Strive for excellence with every interaction
• Provide efficient and effective administration support to ensure accuracy in the functional area.

Requirements:

• Matric
• At least 1 year experience in customer services, preferably in a call center
• Computer literacy
• Excellent written and spoken communication skills
• Passion for customer service & must enjoy client interactions & exceeding customer expectations
• Experience dealing with customer queries

What you can expect:

• Value driven company with a focus on “People come First”
• Theoretical & practical world class training to ensure you can apply what you have learned
• Extensive support during incubation to ensure high levels of success in our dynamic operation.

Days & times of work:

• 08h00 – 19h00 Monday to Saturday on rotational shifts* overtime based on BCEA
• Geography: Fairlands, Johannesburg