Client Services Administration (Wellington)

SUMMARY:
Location: Wellington, Western Cape
Salary: R15 500 per month

Our client is seeking a highly organised and customer-focused Client Services Administrator to join their team. This role serves as the central communication point between the business and its extensive client base, requiring exceptional administration, communication and customer service skills.

Key Responsibilities

• Manage day-to-day administrative functions and office support activities.
• Generate and distribute client invoices.
• Assist with account and payment-related queries.
• Respond to client enquiries via telephone, email and SMS.
• Maintain accurate client records and databases.
• Coordinate communication between clients and internal teams.
• Handle a high volume of client interactions professionally and efficiently.
• Provide exceptional customer service and support.
• Assist with reporting and general office administration.
• Perform additional administrative duties as required.

• Minimum 3 years' administration experience.
• Previous customer service experience is essential.
• Experience in a call centre, customer support or client services environment will be advantageous.
• Experience working with Sage Accounting software.
• Exposure to Xero Accounting Software would be advantageous.
• Strong computer literacy, including Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities.

• Professional and customer-centric approach.
• Strong interpersonal and communication skills.
• Ability to remain calm and efficient in a fast-paced environment.
• Proactive and solution-driven.
• Reliable, adaptable and self-motivated.

POSITION INFO:
If you meet the above requirements and are looking for an exciting opportunity within a growing organisation, we would love to hear from you.

Should you not hear back from us within 2 weeks consider your application as unsuccessful.