Client Service Manager

Recruiter:

Pro Personnel

Job Ref:

RTB002896/YDG

Date posted:

Monday, September 29, 2025

Location:

Rustenburg, South Africa

Salary:

R 15 - R 20 000.00 Neg

SUMMARY:
The Client Service Manager is responsible for managing and providing exceptional client services. This role involves handling administrative tasks and managing client interactions. The Client Service Manager will work closely with other team members to deliver outstanding service and support the overall operations of the practice.

POSITION INFO:
Key Responsibilities:
Communication:

Answer and manage telephone calls professionally and efficiently.
Notify relevant personnel of important updates via email.

Office Administration:
Perform routine administrative tasks such as managing office supplies, handling petty cash, and ensuring the office is well-maintained.
Financial Management:

Process bank payments and monthly bank statements.
Forward invoices and handle any related inquiries.
Manage monthly financial transactions and ensure timely processing.
Handle financial claims and ensure compliance with company policies.

Compliance and Audits:

Ensure monthly compliance with company regulations.
Manage audits and ensure all requirements are met.
Handle compliance-related tasks and ensure adherence to regulations.

Client Service:

Provide general client service, including handling inquiries, processing transactions, and ensuring client satisfaction.
Handle client services as per company processes in a timely manner
Maintain accurate and up-to-date client records and documentation.

Additional Responsibilities:

Attend training sessions as required to stay updated on industry practices and regulations.
Handle inbound and outbound telephone communications professionally.
Prepare reports and documentation for internal and external audits.
Adhere to all company processes and policies to ensure smooth operations.

Skills and Qualifications:

Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in office management software.
Ability to handle financial transactions and compliance.
Experience in client service and administrative tasks.

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