Client Service Implementation Project Manager (Transaction Banking) 3 - 6 month contract

SUMMARY:
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POSITION INFO:

One of the TOP Banks in S.A. is seeking an experienced Transactional Banking Project Manager to lead client engagements. To start immediately on a 3-6 month contract. 

A results-driven Implementation Lead with deep expertise in managing complex, multi-country client onboarding and solution delivery projects. Skilled in aligning internal cross-functional teams and client stakeholders to ensure effective communication, seamless solution design, and timely delivery of tailored client implementations. Proven ability to drive project governance, mitigate risks, and enhance product utilisation, contributing to strategic revenue growth and improved client satisfaction.

Key experience and qualifications: 

• Matric
• Business Commerce, Finance and Accounting Bachelors' degree
• PLUS: Post Grad : Business Commerce, Finance and Accounting 
• No less than 9 years' experience : 5 - 7 years' transaction banking and leader experience. Product knowledge: Trade, Cash, Investor service, card. CIB exposure. 3 - 4 years' : Africa exposure, leading multi-disciplinary and high performing teams.  
• Clear criminal and clear credit record
• Great track record as reference checks will be conducted upfront 

Key skills:

• Interpersonal 
• Client management 
• Complex problem solving
• Strategic
• Analytical
• Sales
• Stakeholder management 
• Customer service
• Data interpretation 
• Team player 
• Excellent English communication - written and verbal 
• Automation enablement 
• Driving continuous improvement 
• Collaboration 
• Operational risk management 

Knowledge:

• Systems Interconnectivity & Data Mapping:
  Developed a strong understanding of the Bank’s diverse systems architecture and inter-system relationships, enabling a clear end-to-end data view. Translated these linkages into technical queries and actionable insights to support effective implementation and reporting.

• Corporate Banking & Regulatory Expertise:
  Demonstrated deep exposure to Corporate Banking products and services—including Payments, Collections, Trade, and Investor Services—while maintaining an active understanding of cross-jurisdictional regulatory frameworks impacting implementation and onboarding.

• Client Escalation Management & Resolution:
  Partnered with internal teams (Product, Operations, Credit Risk, etc.) to support day-to-day client management and ensure quick, coordinated resolution of client escalations, reinforcing trust and continuity of service.

• Client Leadership & Communication:
  Possess strong interpersonal and client-facing communication skills, with a proven ability to manage complex client relationships, resolve high-impact issues, and support sales growth through consultative engagement.

• Strategic Project Leadership & Governance:
  Acted as project sponsor for strategic improvement and innovation initiatives within the Implementation team, ensuring initiatives were governed effectively and aligned with operational goals and strategic outcomes.

• Continuous Improvement & Operational Efficiency:
  Led continuous improvement efforts to streamline implementation processes, reduce inefficiencies, and enhance customer experience. Focused on meeting and exceeding individual and team performance benchmarks.

• Regulatory Compliance Enablement:
  Ensured that all service delivery and onboarding processes complied with evolving international and domestic regulatory standards, supporting multi-jurisdictional client engagements and mitigating compliance risks.

Key performance areas: 

• Project & Stakeholder Management:
  Managed and led end-to-end implementation of multiple concurrent client onboarding projects across Africa and regional markets. Ensured successful delivery through proactive stakeholder engagement, regular status updates, and risk mitigation strategies.

• Client-Centric Solution Design:
  Collaborated with internal and external stakeholders to understand client-specific requirements, challenges, and aspirations. Designed scalable, efficient solutions that aligned with client goals, market nuances, and strategic product capabilities.

• Onboarding Efficiency & Scalability:
  Drove solution standardisation and implementation set-ups that enabled faster client onboarding and supported entry into new markets or entities, ensuring optimal product utilisation and client enablement.

• Project Governance & Best Practices:
  Ensured all projects adhered to a structured governance framework including Project Charters, Scoping Documents, Project Plans, Risk Logs, and formal Success Criteria. Maintained strict oversight to drive delivery excellence and compliance.

• Risk Mitigation & Issue Resolution:
  Proactively identified and mitigated risks, issues, and blockers throughout project lifecycles. Effectively escalated concerns where required, ensuring minimal disruption to project timelines and go-live milestones.

• Workflow & Resource Planning:
  Analysed client workflows and resource requirements to create effective scheduling and resource allocation strategies, aligning capacity with deliverables to meet client expectations.

• Cross-Sell & Revenue Enablement:
  Conducted post-implementation product usage analysis in live markets to identify cross-sell and upsell opportunities, contributing to enhanced client value and footprint expansion.

• Documentation & Compliance:
  Coordinated the completion of all required legal, product, and onboarding documentation, ensuring compliance and readiness for go-live within defined timelines.

• Channel & Product Integration Expertise:
  Maintained a comprehensive understanding of TxB products, electronic channels, SWIFT capabilities, and regional core banking systems to ensure accurate solution design and seamless client integration.

• Solution Mapping & Implementation:
  Matched client-specific requirements with fit-for-purpose solutions across approved channels and markets, including full coordination of account opening processes, take-on documentation, and legal agreement execution.

• Security Governance & Controls:
  Ensured robust solution security and user control frameworks were implemented, in line with business practices and audit standards. Educated clients on their access rights, user management responsibilities, and administration best practices.

• Cross-Functional Collaboration for Revenue Growth:
  Worked closely with Sales and Country teams to identify and deliver on client opportunities, supporting total client revenue growth and improving the bank's share of wallet in key markets.

• Client Feedback & Continuous Improvement:
  Captured client and internal stakeholder feedback on the implementation journey to identify process enhancements. Ensured smooth handover to Client Service and Technical Support teams to preserve a consistent and superior post-implementation experience.

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