Client Service Consultant (Insurance - must have RE5)

SUMMARY:
The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails, faxes) are underpinned by the company's Client Service excellence ethos and are focused on resolving their issues, protecting their dreams, and servicing all their relevant needs efficiently and professionally.

POSITION INFO:
Duties:

• Provide excellent customer service in a professional manner and compliant with quality and performance standards.
• Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times. 
• Ensure your own full understanding of the features and benefits of all our products when interacting with customers. 
• Ensure that the customer understands the product. 
• Respond to customer queries and address service complaints timeously. 
• Build positive customer relations. 
• Solve or escalate customer queries and complaints timeously. 
• Adhere to agreed processes to deliver operational results.
• Prioritise and function positively under pressure. 
• Maintain efficient workflow and administrative processes and comply with internal SLAs. 
• Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients. 
• Recording accurate notes on all systems as required. 
• Ensure adherence to call back times and regular follow up when liaising with clients.

Minimum required qualifications
- Grade 12
- RE5
- 150 FAIS credits
Minimum required experience
- Experience in short- and or long-term insurance products.
- Minimum 2 years’ experience in a Customer Service role in an insurance call centre environment (with references).
Skills required
- Specialist knowledge and skills with regards to Insurance policies/ procedures.
- Computer Literate (Excel, Word & Outlook).
- Excellent verbal, written and numeracy skills.
- Excellent telephonic sales and service ability.
- Vernacular an advantage.
- Understand importance of confidentiality with regards to clients’ financial information. 
 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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