Client Service Consultant

SUMMARY:
Our client in the Insurance Industry, has an opportunity available for a Client Service Consultant to be based in the Johannesburg area.

POSITION INFO:

Requirements:

• Matric
• FAIS compliant: NQF level 4 consisting of a minimum of 30 credits
• Minimum 2 year Personal Lines contact centre experience in a short-term insurance environment
• Experience in a client service environment
• Experience in contact centre technology applications
• Good understanding of basic financial principles, e.g. profit, growth, etc.
• Good understanding of contact centre processes and SLA’s
• Conduct efficient administration

KPAs:

• Execute broker request within agreed timeframes, quality standard and legislation guidelines
• Dealing with general insurance and policy specific enquiries or sales thereof
• Dealing with issuance of new policies or policy maintenance amendments
• Managing client expectation on expected turnaround times for submitted requests
• Ensuring and delivering accuracy of broker requests

Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.