Client Service Consultant

SUMMARY:
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POSITION INFO:

Do you thrive in a fast-paced, target-driven client services environment?

We are recruiting for a dynamic and driven Client Service Consultant to join a marketing-focused team based in Bellville.

No cold calling!

This role requires someone who can manage inbound and outbound calls with professionalism, accuracy and empathy, while driving enrolment, retention and client satisfaction.

You will handle client queries from first contact to resolution, ensuring service excellence and adherence to quality standards. You will log, track, resolve and follow up on all interactions within defined service levels while meeting daily, weekly and monthly targets.

This is a high-accountability, high-energy environment suited to someone who enjoys structured performance metrics.

Minimum Requirements

• Grade 12

• Minimum 2 years’ experience in a call centre, customer service or sales environment

• Fluent in Afrikaans and English

• Strong administrative and computer skills (MS Office)

• Experience working with call centre systems

Advantageous: Qualification in call centre/customer service/sales/marketing.

Key Responsibilities

Call Handling (50%)

• Answer calls promptly and professionally

• Adhere to quality standards and scripts

• Drive first-call resolution

• Log and track all interactions

• Meet performance targets

Client Query Management & Administration (25%)

• Investigate and resolve queries or complaints

• Liaise with internal departments

• Maintain accurate system notes

• Provide regular client updates

• Respond to leads within SLA

General Administration (25%)

• Stay updated on products, policies and procedures

• Ensure all administrative tasks are up to date

• Apply knowledge accurately and consistently

The Ideal Candidate

You are calm under pressure.
You combine empathy with efficiency.
You work with speed but never sacrifice accuracy.
You are structured, organised and solution-driven.
You take ownership of client queries from start to finish.

If you enjoy exceeding client expectations while working within clear service standards and measurable targets, this role offers a stable and rewarding opportunity within a professional environment.