Client Service Agent - Cape Town

Recruiter:

Swift Human Resources

Job Ref:

CEN000015/LK

Date posted:

Monday, October 31, 2022

Location:

Capetown, South Africa

Salary:

15000 Monthly

SUMMARY:
Reputable company in the Maritime Technology industry is looking to secure the permanent services of a Client Service Agent. All suitably qualified and experienced candidates are invited to apply.

JOB DESCRIPTION:

Duties and responsibilities

Ensure open communication between company and customer
Liaise with client regarding queries or other job related enquiries
Distribution of enquiries to various departments
Liaise with technical & sales departments to ensure accurate quoting
Timeous and accurate quotations and invoicing
Liaising and maintain open communication with manufacturers where required
Liaising with suppliers to ensure co-ordination of all external work is conducted in a timeous manner
Quotation follow-ups to assist sales (where applicable)
Upon confirmation, proceed with work scheduling and team mobilization
Arranging of travel requirements for service technicians in Africa
Ensure jobs are controlled and coordinated within budget
Arrange subsistence, communication and insurance for travelling technicians
Check certificates and time sheets after engineers return
Ensure all front-end information is accurate and complete
Responsible for remaining informed of the latest pricing policies
Ensure all job info and costs are captured accurately throughout job costing process
Maintain live records on the CRM system
Maintain manufacturers’ certification records
Ensure proper paperwork is submitted to accounts department
Ensure accounts are opened for all new clients
Gather information for technicians
Respond to clients queries and enquiries after hours when required
Maintenance of existing customer relationships

Education, experience and competencies required

Grade 12 (minimum)
At least 3 years administration experience
CRM system experience with Bluwave would be advantageous
Technical knowledge of the marine safety and services industry would be advantageous
Creative and enthusiastic
Strong communication skills at all levels, both written and oral
Good negotiation skills
Project management skills
Fully PC literate with a sound understanding of Microsoft office tools
A minimum requirement of Basic Excel Skills (Advantageous: Intermediate Excel Skills)
Client liaison training and/or experience advantageous
Ability to interact with managers, customers and sales executives
Ability to make and action decisions in an effective manner
Well organized with an attention to exacting detail

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Client Service Manager
Location: Cape Town
Salary:
Are you a seasoned professional with a passion for client satisfaction? Our client is on the hunt for a dedicated client service Manager to lead their operations across three crucial areas: Key Accounts, client services, and Technical Support.Based at their cape town office, you will take the helm in fostering exceptional relationships and ensuring top-notch service delivery to their esteemed clie...
17 days ago

Client Contact Centre Service Administrator
Location: Cape Town
Salary: R11000 Monthly
client Contact Centre service Administrator
20 days ago

Customer Service Agent - (Shipping / Export)
Location: Cape Town
Salary: 20000 Monthly
S/Subs Company needs the skills of an experience CRM agent for the shipping / export division
5 days ago

Business Development Consutant x 10 (Cape Town)
Location: Cape Town
Salary:
Role PurposeBusiness Development Consultants are committed, driven, results oriented advisers who are able to work on their own as well as in a team environment writing business in accordance with targets laid down by The client. Business Development Consultants advise primarily on motor and household domestic insurance.
5 days ago

Tour Consultants Cape Town
Location: Capetown
Salary: Market related
Tour Consultants cape town
12 days ago

Investment Fund Operations Associate (6-month FTC) - Newly Qualified CA(SA)
Location: Cape Town
Salary:
18 days ago

Regional Sales Manager - Remote
Location: Capetown
Salary: Market-Related
Our client, a well-established and premium international FMCG manufacturing company, focused on personal care products, seeks to expand business opportunities in South Africa/Africa and build a sales and customer service division
23 days ago

Business Development Consultant (Cape Town)
Location: Cape Town
Salary:
Our client is looking for Business Development Consultants go join their team in cape town
24 days ago

Service Desk Engineer
Location: Cape Town
Salary:
26 days ago

Kubernetes Platform Engineer
Location: Cape Town
Salary:
1 day ago

Client Service Agent - Cape Town

Similar jobs you might be interested in:

Create a free job alert for Client Service Agent - Cape Town in Capetown

Jobseekers

Recruiter

General