Client Liaison Officer

Recruiter:

IntelliStaff

Job Ref:

JHB002331/SS

Date posted:

Wednesday, July 13, 2022

Location:

Johannesburg, South Africa

Salary:

10000 Monthly

SUMMARY:
Our client in the shipping/logistics industry is urgently looking for a Client Liaison Officer to join their organization

JOB DESCRIPTION:

Location: Little Falls, Roodepoort

Requirements:

Matric
3+ years of experience as a Client Liaison Officer
CLO experience in the logistics industry will be an added advantage

Responsibilities:

Prepare and distribute work detailed monthly, quarterly, and yearly reports to clients.
Provide required information and documents to clients.
Prepare trip reports of client meetings to record the details for future reference.
Submit client meeting reports to the manager or supervisor.
Provide support and assistance to other management teams.
Audit all client liaison active accounts.
Revise submission and accounts closure applications.
Develop liaison with client service and collection department to provide required information and acquire necessary documents.
Revise and distribute contractual referrals.
Provide feedback to management on areas of improvement.
Recommend implementation of enhanced processes.
Plan and schedule monthly meetings with clients.
Monitor client satisfaction through follow-up on solving client issues and problems.
Initiate measures to research and resolve client-raised issues.
Collaborate with clients to identify and implement value-added services

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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