Client Insights / Mystery Shopper

Recruiter:

Sydsen

Job Ref:

PTA001111/NB

Date posted:

Friday, September 11, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Client Insights / Mystery Shopper - Gauteng

POSITION INFO:
We are looking for a professional and observant Mystery Shopper / Client Insights Consultant to assist with evaluating customer experience and service standards across automotive dealerships in Gauteng.

The successful candidate will visit dealerships anonymously, assess the full customer journey and provide detailed, objective feedback on service levels, sales processes and overall client experience.

Key Responsibilities

Conduct mystery shopping visits at automotive dealerships
Assess customer service, sales approach and dealership experience
Evaluate staff professionalism, product knowledge and responsiveness
Observe and report on dealership processes and standards
Complete detailed reports following each visit
Provide clear and objective client insights
Identify areas of excellence and opportunities for improvement
Travel to various dealership locations across Gauteng

Requirements

Previous experience in customer service, automotive sales, retail, research or mystery shopping advantageous
Strong observation and attention to detail
Excellent written and verbal communication skills
Professional and discreet approach
Able to provide accurate and unbiased feedback
Strong report-writing and administrative skills
Valid driver’s licence and own reliable transport essential
Willing and able to travel throughout Gauteng
Flexible availability

Position Details

Location: Gauteng
Employment Type: Contract
Industry: Automotive
Travel: Required

If you are observant, professional and passionate about understanding and improving the customer experience, we would love to hear from you.

Apply today and help us gain valuable insights into the automotive customer journey.

CV Submissions:

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

Visit our website for more opportunities at

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Client Insights / Mystery Shopper

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