Class Manager

SUMMARY:
The Class Manager will be responsible for overseeing the entire learnership process at Mindworx
Academy, ensuring the seamless transition of learners through various phases. This includes managing Facilitators, Scheduling, and Student Support Administrators (SSAs) while ensuring program efficiency, compliance, and learner success.

POSITION INFO:
Key Responsibilities:

Learnership Management & Coordination

•  Oversee the end-to-end administration and transition of learners throughout the learnership program.
• Ensure smooth onboarding, progress tracking, and completion of all learner cohorts.
• Collaborate with the QCTO and SETA teams to ensure compliance with accreditation and reporting standards.

• Manage and support Facilitators to ensure effective delivery of training sessions.
• Supervise Student Support Administrators (SSAs) to maintain learner engagement and support services.
• Conduct regular meetings with facilitators and SSAs to address challenges and optimize processes.

• Develop and maintain training schedules for all programs, ensuring facilitators and learners are aligned.
• Coordinate venue bookings, online session management, and resource allocation.
• Ensure all sessions are delivered on time and meet Mindworx Academy’s quality standards.

• Ensure all training activities adhere to SETA, QCTO, and learnership regulations.
• Monitor assessments, moderation, and reporting processes for compliance.
• Manage documentation for learner attendance, assessments, and completion records.

•  Serve as the primary point of contact between facilitators, SSAs, learners, and management.
• Communicate program updates, challenges, and solutions effectively.
• Liaise with external stakeholders, including SETA representatives and employer partners, to align training programs with industry needs.

• Track and report on program performance, learner progress, and areas for improvement.
• Implement feedback mechanisms to enhance learner experiences.
• Drive process improvements for better efficiency in learnership delivery.

• Degree/Diploma in Education, Training Management, HR, or a related field.
• 3-5 years of experience in learnership coordination, training management, or classroom administration.
• Strong understanding of QCTO, SETA, and learnership frameworks.
• Experience managing facilitators, scheduling, and training logistics.

•  Excellent organizational and multitasking abilities.
• Strong leadership and people management skills.
• Ability to manage multiple schedules and training programs simultaneously.
• Effective problem-solving and communication skills.
• Proficiency in training management systems and learner tracking tools

• Timely scheduling and smooth execution of all training programs.
• Effective management of facilitators and SSAs to maintain high learner engagement.
• Compliance with SETA/QCTO accreditation and reporting standards.
• Positive learner feedback and successful program completion rates.