Claims Handler / Technician

SUMMARY:
Job Description:
The Claims Handler / Technician will be responsible for managing insurance claims from initial notification through to settlement, ensuring accuracy, compliance, and high-quality service delivery. This role involves close collaboration with underwriters, clients, surveyors, and third-party service providers, maintaining efficiency and fairness throughout the claims process.

POSITION INFO:
Key Responsibilities:

• Manage a portfolio of claims from first notification to settlement, ensuring timely and fair resolution.
• Liaise with underwriters, brokers, clients, and loss adjusters to obtain necessary documentation and information.
• Assess policy coverage, liability, and quantum in accordance with internal guidelines.
• Maintain accurate claim records and ensure compliance with regulatory and company standards.
• Provide clear and professional communication to all stakeholders throughout the claims process.
• Prepare claim summaries and reports for management and clients.
• Assist in the development and improvement of claims handling processes and best practices.
• Support the UK claims team in maintaining service excellence and operational efficiency.

• Minimum of 3–5 years’ experience in claims handling, claims administration, or insurance operations.
• Experience in construction, surety, liability, or financial lines claims will be highly advantageous.
• Strong understanding of claims procedures, documentation, and settlement processes.
• Excellent communication and negotiation skills, both written and verbal.
• High attention to detail with strong analytical and problem-solving ability.
• Proficiency in Microsoft Office and insurance or CRM systems.
• Ability to work efficiently within international time zones (UK working hours).
• Professional, dependable, and client-focused approach.

• Competitive remuneration aligned with UK standards.
• Opportunity to work with a respected UK company and gain international exposure.
• Professional growth and development opportunities within a global organisation.
• Collaborative, performance-driven environment in the Cape Town CBD office.