Claims Handler (Commercial Lines)

SUMMARY:
Deliver efficient, accurate claims handling with a client-first approach

POSITION INFO:

• • About Our Client
    Our client is a respected name in the short-term insurance sector, known for professionalism, client focus, and sustainable growth. They value integrity, innovation, and continuous development, offering a supportive environment to grow your career. With a strong reputation and stable foundation, they provide employees the opportunity to contribute meaningfully while building long-term success.

    The Role: Claims Handler (Commercial Lines)
    As a Claims Handler in Commercial Lines, you will oversee the full administration of commercial claims, from initiation through to settlement. This role requires precision, regulatory compliance, and strong stakeholder communication to ensure seamless claims handling and client satisfaction.

    Key Responsibilities

    • Process and finalise commercial claims from instruction to settlement

    • Apply policy terms and conditions accurately to each claim

    • Maintain detailed records and update task management systems

    • Liaise effectively with clients, brokers, and underwriters

    • Conduct timely follow-ups to keep stakeholders informed

    • Generate management reports and identify potential fraud risks

    • Ensure compliance with FAIS, POPIA, FSCA, and TCF principles

    About You

    • Minimum 3 years of experience in commercial claims handling (short-term insurance)

    • Strong understanding of policy wording and product knowledge

    • Excellent verbal and written communication skills

    • High attention to detail with strong administrative ability

    • Confident using MS Office and claims/task management systems

    • FAIS is compliant with an ongoing commitment to CPD