Claims Administrator

SUMMARY:
Ensure all claims are investigated according to claims investigation processes.

POSITION INFO:

• Ensure all claims are investigated according to claims investigation processes.
• All investigation steps to be followed and accounted for:
• Ensure SIT is cleared prior to investigating any claim.

Minimum Requirements

• The candidates must have a finance background.

Duties and Responsibilities

• Ensure SIT is cleared prior to investigating any claim.
• Ensure all prescribed receiving and claims processes were followed by the store.
• Video footage is to be reviewed if required.
• Delivery documentation (freight list) is to be obtained.
• Driver trip sheet (where applicable)
• Load control sheet (where applicable)
• Collaborate details with store audits by claims auditors (where applicable)
• Process claims timeously and ensures that you follow through to completing the process.
• Signoff level of authority to be always adhered to.
• Any claims exceeding the Net value of R500.00 on Perishables and R1000.00 on Groceries should be signed off by a claim’s supervisor.
• Hu claims investigations should be verified signed off by the claim’s manager or Snr. Claims Auditor.
• Freight list to be updated every day on SAP and handed to the person in filling (where applicable)
• Claims need to be approved and declined correctly.