Claim Manager

SUMMARY:
Our client specializes in project support for the (petro) chemical and maritime industries. They provide personnel in the areas of Engineering, Procurement, Construction, Operations, Maintenance, and Safety. They are seeking a Claim Manager to join their team in the Netherlands.

POSITION INFO:
Job Title: Claim Manager
Location: Netherlands 
Salary: To be discussed in the Interview
Vacancy Type: Full-Time


Non- negotiable qualifications and experience required:

• Education and Certifications:
  Bachelor’s degree in law, business, risk management, or a related field. 
• Experience:
  Minimum 5 years of experience in claims management, preferably within the construction, insurance, or legal industry.
• Knowledge of Claims Processes:
  Strong understanding of the claims management process, including risk assessment, negotiation, and settlement strategies.
• Location Requirement: Candidates should either be South African residents currently living in the Netherlands or South Africans willing to relocate to the Netherlands.
• Fluency in Afrikaans (both written and spoken).

• Certifications or training in claims management, such as AICM or other relevant qualifications, are a plus.
• Problem-Solving Skills:
  Proven ability to assess complex situations, identify root causes, and develop effective solutions for claim resolution.   
• Communication and Negotiation Skills:
  Excellent communication skills, both written and verbal, with a proven ability to negotiate and resolve disputes professionally and effectively.

• Claim Management and Resolution:
  Oversee and manage the lifecycle of all claims from initiation to closure, ensuring timely and fair resolution of disputes.
• Risk Assessment and Mitigation:
  Evaluate the risks associated with claims and develop strategies to mitigate exposure, ensuring company interests are protected throughout the process.
• Stakeholder Collaboration:
  Collaborate with internal teams (legal, finance, operations) and external partners (clients, insurers, contractors) to ensure claims are handled appropriately and in compliance with all contractual obligations.
• Documentation and Reporting:
  Maintain accurate records of claims, including details of the claim, correspondence, settlement, and any relevant documentation, providing regular reports to management.
• Process Improvement:
  Identify areas for process improvement in claims management, developing and implementing best practices and tools to enhance efficiency and reduce claim-related costs.