SUMMARY:
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POSITION INFO:
Job Purpose: The Mandarin-Speaking VIP Executive Host is responsible for delivering exceptional guest service to high-value clients, including international patrons, with a particular focus on Mandarin-speaking guests. This role involves building strong relationships, ensuring a seamless experience for VIP guests, and promoting customer loyalty while driving revenue growth for Monte Casino.
Key Responsibilities:
- Serve as the primary point of contact for Mandarin-speaking VIP guests, ensuring their needs are anticipated and met with the highest standard of service.
- Build and maintain strong relationships with VIP guests to enhance customer loyalty and repeat visits.
- Coordinate and manage all aspects of the guest experience, including reservations, gaming preferences, special requests, and personalized services.
- Communicate effectively with internal departments to ensure smooth operations and a seamless experience for guests.
- Assist guests with inquiries, complaints, and requests, resolving issues promptly and professionally.
- Actively engage with guests on the gaming floor and in VIP areas to promote casino offerings and upcoming events.
- Identify and cultivate new VIP guests, contributing to the growth of the casino's high-value customer base.
- Provide translation services when necessary to facilitate effective communication between guests and staff.
- Stay informed about gaming promotions, entertainment offerings, and other services to keep guests well-informed.
- Monitor guest spending and play activity to ensure proper rewards and incentives are provided in accordance with company policies.
Qualifications and Experience:
- Fluency in Mandarin and English (both verbal and written) is essential.
- Previous experience in a customer service, hospitality, or gaming environment is preferred.
- Experience working with VIP clientele or in a similar executive host role is advantageous.
- Strong interpersonal and communication skills with the ability to build rapport with diverse guests.
- Knowledge of casino operations and gaming products is a plus.
- Proficiency in Microsoft Office applications and the ability to learn casino management systems.
Key Competencies:
- Customer-focused with a passion for delivering exceptional guest experiences.
- Professional demeanor with excellent problem-solving abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Adaptability to work flexible hours, including evenings, weekends, and holidays.
Attention to detail with strong organizational and time-management skills.
