Charter Manager

SUMMARY:
Charter Manager
Location: Port Moresby, Papua New Guinea

We are seeking an experienced and commercially astute Charter Manager to lead the growth and delivery of our charter business. This role is responsible for managing existing charter contracts, securing new business opportunities, and ensuring the seamless execution of charter operations while maintaining the highest standards of safety, compliance, and customer service.

POSITION INFO:

Key Responsibilities

• Manage and oversee existing charter contracts, ensuring all contractual obligations are met.
• Identify and secure new charter opportunities, particularly within the corporate and resource sectors.
• Develop tailored charter solutions for corporate and government clients.
• Negotiate and finalise commercial agreements and partnership opportunities.
• Monitor contract profitability, operational performance, and associated risks.
• Conduct market research to identify industry trends, competitor activity, and emerging opportunities.
• Oversee the delivery of charter services, ensuring schedules, logistics, and customer expectations are consistently achieved.
• Collaborate with Operations, Ground Services, Maintenance, Finance, and Commercial teams to ensure service excellence.
• Drive initiatives to improve efficiency, on-time performance, and overall client satisfaction.
• Prepare and present regular performance and contract reports to senior leadership.

What We're Looking For

• Tertiary qualification in Business or a related discipline.
• 5–10 years' experience in charter operations, contract management, business development, or a similar aviation role.
• Proven ability to manage and negotiate complex commercial contracts.
• Strong understanding of aviation regulations, compliance requirements, and operational standards.
• Demonstrated success in developing business opportunities and building strategic partnerships.
• Excellent communication, negotiation, stakeholder management, and leadership skills.
• Experience within Papua New Guinea or other emerging market environments will be advantageous.
• Strong commercial acumen with the ability to balance profitability, operational efficiency, and customer satisfaction.

Key Success Measures

• Achievement of charter revenue and growth targets.
• Successful management and renewal of charter contracts.
• Timely submission of reports and maintenance of contract records.
• Strong stakeholder engagement and customer retention.
• Compliance with regulatory, contractual, and safety requirements.
• Effective budget management and resource utilisation.