Channel Success Manager

SUMMARY:
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POSITION INFO:

Job Specifics:

• On-site / hybrid after 3 months

The Channel Success Manager will ensure the success of the co-sell partner channel by managing relationships, coordinating internal support, and fostering collaboration to drive mutual growth and customer satisfaction.

Key Responsibilities:

• Partner Relationship Management: Act as the primary liaison for partners, maintaining strong relationships, conducting regular check-ins, and developing strategies to meet partner needs.
• Coordination of Internal Support: Collaborate with internal teams to ensure partners receive timely support in marketing, implementation, training, and customer success.
• Enablement and Training: Provide partners with training, resources, and enablement materials to support product sales and implementation.
• Performance Monitoring and Reporting: Track partner performance metrics, prepare reports, and help partners achieve their goals by identifying gaps and offering support.
• Expansion and Onboarding: Support the onboarding of new partners and help attract new partners in additional markets.

Key Competencies:

• Relationship Building, Customer Focus, Communication, Problem-Solving, Organizational Skills, Resilience, and Innovation.
• Strong interpersonal skills, ability to work in teams, and ability to adapt in dynamic environments.

Technical Skills:

• Familiarity with project management tools (e.g., DevOps, MS Projects).
• Knowledge of partner enablement and channel management practices.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook).

Qualifications and Experience:

• Bachelor’s degree in Business, Marketing, or related field.
• 3-5 years of experience in partner management, customer success, or related roles, preferably in SaaS or software development environments.
• Experience with international partners and knowledge of legal, contract management, or technology sectors is a plus.