Centre Manager (Somerset West)

SUMMARY:
Our client, a reputable property development company, is seeking a proactive and experienced Centre Manager to oversee the full operations and strategic direction of a prime retail centre in Somerset West with a Gross Lettable Area (GLA) of 18,000m². This role requires a hands-on leader with strong financial, operational, and marketing experience in managing high-performing commercial properties.

POSITION INFO:

Key Responsibilities:

• Prepare and manage the annual income and expense budget for the centre.
• Monitor rental income, turnover rentals, and municipal recoveries.
• Monthly financial reporting with variance analysis and commentary.
• Collaborate with operations on long-term maintenance planning and CAPEX forecasting.

• Ensure timely lease renewals and effective tenant exit management.
• Prepare vacant spaces for optimal marketing presentation.
• Drive leasing through canvassing, networking, and letting strategy development.
• Finalise lease terms, ensure deposits are paid, and leases are signed before occupation.

• Maintain a clear understanding of outstanding rental positions.
• Work closely with credit control to manage arrears and legal processes.
• Report on arrears and participate in resolution strategies.
• Recommend bad debt write-offs where necessary.

• Oversee daily centre operations to ensure a high standard of cleanliness, safety, and functionality.
• Prioritise customer satisfaction and improve overall visitor experience.

• Assist in the development of the centre’s annual marketing strategy and budget.
• Oversee and implement marketing campaigns, events, and brand activations.
• Monitor marketing expenditure and agency performance.
• Manage social media, PR, community engagement, and tenant relations programmes.
• Lead CSI initiatives and implement promotional court sales strategies.

• Lead the Centre Management team, including marketing and admin personnel.
• Conduct performance reviews, team meetings, and ensure effective communication.
• Coordinate with marketing teams to maintain brand consistency across all touchpoints.
• Ensure all campaigns align with company objectives and budget controls.

• Generate monthly management reports and other performance updates for the Asset Manager.
• Ensure all operations, marketing activities, and tenant communications are well-documented and compliant.

Minimum Requirements:

• 5–7 years in property or retail centre management, ideally in a similar GLA (±18,000m²).
• Strong knowledge of leasing, budgeting, arrears management, and facilities operations.
• Excellent people management, communication, and organisational skills.
• Proficient in property systems like MDA, MRI, or PIMS.
• Tertiary qualification in Property, Business, or Marketing is advantageous.
• Based in Somerset West or willing to relocate.

What’s in it for you?

• Be part of a leading property development company with a diverse and growing portfolio.
• Lead operations for a landmark retail centre in the Helderberg region.