Centre Manager (Rustenburg)

SUMMARY:
Our client, a leading property development company, is seeking a dynamic and experienced Centre Manager to oversee the operational, financial, and strategic management of a prominent retail shopping centre in Rustenburg with a Gross Lettable Area (GLA) of 40,000m².

This is a key leadership role requiring strong financial expertise, leasing knowledge, facilities oversight, and hands-on experience in retail property management.

POSITION INFO:

Key Responsibilities

1. Financial Management & Budgeting

• Prepare and manage the centre’s annual income and expense budgets.
• Track rental income, turnover rentals, municipal recoveries, utilities, and cost control.
• Monthly income statement reporting and variance analysis.
• Collaborate with operations on maintenance plans, lifecycle costing, and CAPEX.

2. Leasing, Renewals & Vacancies

• Oversee lease renewals, tenant exit procedures, and vacant unit readiness.
• Drive leasing through site visits, canvassing, and tenant engagement.
• Work closely with Asset Managers on tenant mix, leasing strategy, and occupancy targets.
• Ensure all leases are concluded timeously and deposits received before occupation.

3. Arrears Management

• Collaborate weekly with credit control to manage arrears.
• Engage tenants directly on outstanding rentals and legal proceedings.
• Participate in arrears reporting and make recommendations on write-offs.

4. Operational Excellence & Customer Experience

• Maintain high standards of cleanliness, security, and overall tenant/visitor experience.
• Ensure centre operations meet compliance standards and safety regulations.
• Drive a customer-centric approach to building maintenance and tenant comfort.

5. Marketing & Brand Management

• Support the development and execution of the annual marketing plan.
• Implement promotions and events that drive footfall and tenant sales.
• Oversee marketing agencies, branding, and CSI initiatives.
• Manage marketing budgets and ensure consistent brand representation.

6. Team Leadership & Reporting

• Lead the Centre Management team, including marketing, admin, and operations.
• Oversee exhibitions, promotional spaces, and income generation.
• Prepare monthly management packs and reporting.
• Conduct performance reviews and ensure a culture of service excellence.

Minimum Requirements:

• 5–7 years of experience in retail centre management, shopping centre operations, or commercial property management.
• Strong understanding of leasing, property finance, facilities management, tenant relations, and arrears control.
• Knowledge of budgeting, forecasting, and financial reporting.
• Strong leadership and communication skills.
• Experience using property management systems (MDA, MRI, PIMS) advantageous.
• Relevant tertiary qualification in Property, Business, or Marketing preferred.
• Must be based in or willing to relocate to Rustenburg.
• Experience managing centres of 40,000m² GLA or similar is beneficial.

What’s in it for you?

• Join a progressive property development group with an expanding national portfolio.
• Lead operations of one of Rustenburg’s key retail centres.
• Opportunity for career growth within commercial and retail property management.

Ready to take the lead?