Centre Manager Metropolitan Centre

SUMMARY:
We are seeking an experienced and driven Centre Manager to oversee the day-to-day operations of a busy centre in Polokwane. The successful candidate will be responsible for ensuring operational excellence, tenant relations, financial performance, and a high standard of customer service.

POSITION INFO:
Responsibilities

Administrative Responsibilities

• Updated market knowledge as to competitor’s activities in the catchment areas of the centres. 
• Updated market knowledge as to new developments in the market. 
• Updated knowledge as to micro and macro-economic factors that could result in growth, decline or stagnation of centres. 
• Tenant knowledge – industry they are in (movements in such industry), business strength and stability of tenant’s businesses. Identification of risks. 
• Collection and recordable of monthly turnover figures from tenants and assessment of such.

• Responsible for implementation of planned maintenance program 
• Schedule to be maintained with regards to DB boards, outside lights, roofs and gutters, gardens and irrigation thereof, the inspection of all toilets and taps and air conditioning if applicable. 
• To ensure that the handyman’s ability (where applicable) is 100% utilized. 
• Responsibility is to manage all non-technical services, repairs and maintenance on site in liaison with the Property Services Manager and to refer all technical or structural repairs and maintenance to the Property 

• A system should be implemented whereby the following is monitored and controlled: Keys, security, consumable stocks, parking, house rules, refuse removal, cleaning services, hygienic services, gardening services, maintenance of air-conditioning equipment, fire equipment, escalators and lifts, interior and exterior appearance of the property, compliance with Occupational Health and Safety. 
• All tenants’ queries are to be handled professionally and with immediate response.

• Sourcing, securing and concluding leases, with the prior approval of the Property Manager and within parameters set, with tenants in the general market to fill vacancies. 
• Negotiating lease renewals with tenants, with the prior approval of the Property Manager and within parameters set.

• Tenant Liaison – Ongoing and regular visitations, drafting of newsletters and bulletins and the distribution thereof as well as providing marketing support to tenants’ in-store campaigns  
• Customer Liaison – Handling of enquiries and complaints, timeously and effectively 
• Chairing the Tenant’s Association/Committee meetings if required and the drafting and distribution of the minutes 
• Networking with all role-players (marketing suppliers) in the industry such as entertainers, production specialists, celebrities and surrounding communities for example schools etc. 
• Provide support to the National Marketing Manager or PRO where required in the strategizing, conceptualizing, execution and budget control of the annual strategy and ongoing events, promotions and advertising campaigns

• Transparent honesty. 
• Reliability. 
• Positive Attitude and highly motivated 
• Lead by example. 
• Ability to create a professional office environment. 
• Organization and planning skills. 
• Demonstrate strong moral values, empathy, passion, career aspirations, and positive living.
• Strong organizational and time-management skills 
• Excellent communication and interpersonal skills 
• Ability to work well in a team environment. 
• Creative thinking and problem-solving abilities 
• Attention to detail. 
• Adaptability & Flexibility. 
• Overtime – Some events start early, and some events end late. 
• Ability to prioritize and manage multiple projects simultaneously. 
• Familiarity with calendar creation & project management tools 
• Knowledge of basic marketing and promotional strategies