Centre Manager

SUMMARY:
Property /Centre manager /Property Administrator

POSITION INFO:

Scope of Works: Property -Centre Manager 

1. Management of the Property Portfoli

- Overall management of the company’s property portfolio, including residential, commercial and retail assets.

- Develop and implement operational strategies to enhance asset performance.

- Monitor occupancy levels and ensure rental is paid on time 

- Management of lease agreement and teams 

- PR Calls related to tenants 

- Management of tenants , agents ,internal and external personals 

- Prepare portfolio performance reports.

- Conduct regular site visits and inspections at all properties.

- Compile inspection reports with photographic records.

- Ensure properties are maintained to acceptable standards.

- Liaise with owners, directors and stakeholders.

- Oversee property acquisitions and disposals from an operational perspective.

- Maintain a central property database and asset register.

2. Residential Property Management & Leasing

- Source and market residential unit to sell 

- Vet prospective tenants, including:

- Credit checks

- Reference checks

- Employment verification

- Prepare, issue and manage residential lease agreements.

- Manage lease renewals, escalations and terminations.

- Coordinate tenant handovers and inspections.

- Manage deposits in line with legislative requirements.

- Handle tenant complaints and disputes.

- Enforce house rules and lease conditions.

- Conduct routine inspections of residential units.

- Coordinate repairs and maintenance.

- Manage arrears and rental collections.

- Liaise with legal representatives where necessary.

- Ensure bills are paid up

- Calculation of Utilities bills 

3. Acquisition & Expansion of the Property Portfolio

* Research potential new property acquisitions.

* Conduct preliminary feasibility and market studies.

- Identify growth opportunities.

* Engage with brokers, agents and developers.

- Assist with due diligence processes.

- Compile acquisition reports and recommendations.

- Coordinate site visits for potential acquisitions.

- Assist with onboarding of newly acquired properties.

- Support expansion strategies approved by directors.

4. Shopping Centre Management (Part of the Portfolio

- The shopping centre forming part of the portfolio shall fall fully under this role.

- 4.1 Tenant Sourcing & Leasing

- Source and attract suitable retail tenants.

- Engage with brokers and leasing agents.

- Vet prospective shopping centre tenants.

- Negotiate commercial terms within approved mandates.

- Prepare and manage shopping centre lease agreements.

- Track lease expiries and renewals.

- Coordinate tenant installations and fit-outs.

- Enforce trading hours and centre rules.

- Manage vacancies and leasing strategies.

4.2 Service Provider & Operations Management

Appoint and manage service providers, including:

- Security

- Cleaning

- Landscaping

- Waste removal

- Maintenance contractors

- Utilities providers

- Negotiate service level agreements.

- Monitor performance against SLAs.

- Approve work orders and quotations.

- Conduct performance reviews.

* Ensure cost control.

- Manage tender processes where required.

- 4.3 All Related Shopping Centre Operations

- Oversee day-to-day centre operations.

- Manage common areas.

- Ensure health and safety compliance.

* Oversee parking and access control.

* Manage signage and branding.

- Coordinate marketing initiatives.

- Handle tenant relations.

- Manage risk and insurance claims.

- Ensure statutory compliance.

- Monitor utility usage.

- Prepare centre operational reports.

5. Site Visits & Inspections

- Conduct scheduled and ad-hoc site visits to:

- Residential properties

- Commercial properties

- Shopping centre(s)

- Potential acquisition sites

- Prepare written inspection reports.

- Identify maintenance requirements.

- Follow up on corrective actions.

- Maintain inspection schedules.

- Report critical issues to directors.

- Conduct contractor inspections.

- Monitor tenant compliance.

6. General Administration & Reporting

- Maintain all property and tenant documentation.

- Prepare management reports.

- Keep accurate records.

- Issue correspondence.

- Manage diaries and meetings.

- Take minutes.

- Maintain filing systems.

- Manage procurement records.

- Track contracts and renewals.

- Support directors and senior management.

7. Financial & Budget Oversight

- Assist with budgeting for the portfolio.

- Monitor operational expenditure.

- Process invoices.

- Track recoveries.

- Monitor arrears.

- Issue tenant statements.

- Reconcile utilities.

- Assist with audits.

- Adhere to company policies and procedures