SUMMARY:
Cash Centre Supervisor
POSITION INFO:
Join IZI South Africa as a Cash Processing Supervisor in Witbank.
Are you great with cash, super organized, and love making sure things run smoothly? IZI South Africa, a leading provider of integrated cash management solutions, is looking for a reliable Supervisor to join our team in Witbank.
If you're an SA citizen with a knack for numbers and a commitment to safety, we want to hear from you!
We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.
About the Role
Cash Centre Supervisor
Reporting to the Branch Manager, this role is responsible to manage the work flow of Cash Processing Tellers
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
Main Responsibilities:
Effective Supervision of the Cash Processing Centre Operations
Ensure that tellers are processing according to Cash processing policy and procedures
Equal distribution of work to avoid bottle necks
Effective managing of the end-to-end work flow process
Comply with Cash Centre operational and administrative procedures within defined guidelines
Ensure that Record keeping of all applicable documents are maintained/retained as per the standards
Responsible to ensure that all daily recons are balanced
Quality Assurance
Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by IZI's code of conduct and disciplinary code
Effective supervision of staff ? Assist with any other related duties as allocated/requested from management
Assist with rostering
Monitor performance and provide feedback
Assist with the optimization of resources to meet operational needs
Oversight of employee record ensuring that all relevant and required documentation is on file
Action all customer queries and complaints
Verify/check all cash transactions/differences
Responsible to ensure that staff process customer transactions accurately
People Management
Effectively manage overtime and working hours as per employee contract
Monitor and address staff motivation levels
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by IZI South Africa's values, code of conduct and disciplinary code.
Ensure that all disciplinary actions are conducted in compliance with
Company policies and procedures.
Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.
Ensure record keeping of all minutes of meetings
Ensure that all staff adhere to the uniform standards at all times
Training and development
Succession Planning
Determine training needs (in line with training and HR policy) for
Cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions
Engage with staff on a regular basis and coach staff as needed.
Ensure all employees have attended the role specific training
Supervisor must take ownership of personal development
Risk and compliance
Manage and monitor loss prevention and loss reduction controls
Ensure and monitor adherence to procedures and policies with regards to risk
Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the
CCTV/note counters and all other equipment in the branch
The ROCC must be adhered to
Minimum Qualification & Experience
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Grade 12 with mathematics or accounting
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3 - 5 years relevant Cash Centre Supervisor working experience
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Sound understanding of financial principles/information
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Computer Literacy
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Good verbal and written communication skills
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Strict adherence to policies and procedures
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Customer thinking
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Ability to work in teams
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