Cash Center Admin

G4S Cash Solutions (SA) - Cash Centre Admin

G4S Cash Solutions (SA) is a leading provider of integrated cash management solutions with operations in Port Elizabeth. We are currently seeking a highly organised and efficient Cash Centre Admin to join our team.

Main Purpose of Position:
As a Cash Centre Admin, you will play a crucial role in providing full administrative support for all cash centre activities.

Key Responsibilities:

1. Effective Reporting
• Compile various reports received from the Cash Management Centre (CMC)
• Scan and send customer deposit slips, e-viper reports, and banking consignment forms
• Complete and submit variance reports for ATM's and teller/treasury variances
• Complete monthly statistics on a daily basis
2. Customer Service (Internal and External)
• Attend to all customer queries in a timely, professional, and effective manner within the agreed Service Level Agreement (SLA)
• Provide solutions to customers when deviations from agreed processes/contracts are identified
• Communicate service failures and cash differences to customers
• Identify and communicate preventative repetitive service failures to customers and the CMC Manager
• Attend to relevant internal requests for information
• Responsible for compiling required investigation documentation for handover to Risk department for further use
3. Segregation of Duties
• Perform independent function for the receiving of all customer orders
4. Outsourced Cash Processing Centre (OCPC) Support
• Assist with Finteq scanning
• Prepare all necessary paperwork for the following day's loadings
• Obtain authorisation from the FNB HUB and hand over to relevant teams
• Send all deposit slips to the FNB Hub
5. Health and Safety
• Participate in the design/development/review/implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company, such as safety meetings and safety talks
• Report all safety incidents to relevant personnel
• Discuss all safety incidents and follow-up on assigned activities
• Attend safety education and refresher programmes
• Comply with safety policies and procedures in the workplace
• Distribute safety information as and when required
• Wear protective clothing at all times

Competencies:

Knowledge
- Knowledge of administrative procedures
- Knowledge of Cash Management Centre processes and systems (preferred)

Skills
- MS Office computer skills
- Professional communication skills (written and verbal)
- Numerical skills

Attributes
- Delivering exceptional customer service
- Collaboration and cooperation with colleagues
- Adaptability to changing circumstances
- Attention to detail
- Ability to work under pressure and meet deadlines
- Analytical thinking

Qualifications & Experience:

- Grade 12 (Mathematics/Accounting subjects recommended)
- Previous working experience within an administrative capacity essential
- Computer literacy in MS Office packages required
- Demonstrated experience in compiling reports
- Previous Cash Management Centre experience would be highly beneficial