Card Operations Consultant

Recruiter:

The Skills Mine

Job Ref:

4156529326

Date posted:

Saturday, April 12, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Requirements

Matric is essential.
2–4 years' experience in card operations within a banking or financial services environment.
Solid understanding of debit and credit card issuing processes.
Experience handling card disputes, chargebacks, and transaction queries.
Exposure to fraud monitoring and card-related investigations is advantageous.
Knowledge of card management systems and transaction processing platforms.
Familiarity with card network rules (VISA, MasterCard, etc.).
Proficient in MS Office (especially Excel and Outlook).
Comfortable working with banking systems and internal platforms.

Responsibilities

Ensure the Card environment meets its goals and operates efficiently and effectively
Comply with operating processes to meet quality and operational targets
Support the resolution of service breakdowns and maintain high customer service levels
Attend to escalated queries with efficient and accurate guidance
Monitor feedback and quality controls for queries, escalations, and complaints
Maintain confidentiality and integrity of customer information
Resolve exceptions daily to avoid unnecessary losses
Implement and adhere to all process changes and new processes
Support effective business continuity management
Adhere to payment processing policy frameworks for accurate financial transactions
Prevent potential losses by following operational instructions
Build and maintain strong relationships with internal/external stakeholders and vendors
Log operational incidents and monitor internal control implementations

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