Car Wash Supervisor

SUMMARY:
Our client based in the Northern Suburbs is looking for a Car Wash Supervisor to join their team.

POSITION INFO:
REQUIREMENTS

• Matric / Grade 12.
• Additional training in automotive care, supervision or customer service is advantageous. 
• Minimum 1 - 3 years of experience in a Supervisory role, preferably in a car wash or automotive service environment.
• Prior Team Leader experience preferred.

• Oversee daily car wash operations to ensure smooth workflow and timely service delivery.
• Monitor the quality of wash processes and ensure vehicles are cleaned to Company Standards.
• Open and close the car wash facility as scheduled.
• Ensure proper functioning of car wash equipment and promptly report maintenance needs.
• Maintain cleanliness and orderliness of the facility, including bays, waiting areas and equipment rooms.
• Supervise car wash attendants and allocate daily tasks.
• Train new employees on operational procedures, safety standards and service protocols.
• Provide coaching or corrective action when needed.
• Maintain staff schedules and ensure adequate coverage for all shifts.
• Greet customers and handle queries, complaints or service issues professionally.
• Monitor customer satisfaction and suggest improvements where necessary.
• Ensure staff provide friendly, efficient and courteous service at all times.
• Enforce health and safety standards and ensure employees follows safety guidelines.
• Conduct regular safety checks and maintain records.
• Ensure proper use of chemicals and cleaning materials in line with safety protocols.
• Monitor stock levels of chemicals, cleaning supplies and equipment.
• Place orders for suppliers and manage inventory records.
• Complete daily log sheets and incident reports as required.