SUMMARY:
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POSITION INFO:
CAR WASH OPERATIONS MANAGER
Location: Kuils River, Cape Town
Industry: Retail / Automotive Services
Employment Type: Permanent
Urgency: Immediate
Environment: Automated Car Wash
Introduction
Our client in Kuils River, Cape Town is seeking a highly organised, hands‑on and operationally strong Car Wash Operations Manager to oversee the full performance, efficiency and profitability of an automated car wash facility.
This role requires a leader who can manage staff, ensure exceptional customer service, maintain equipment, control stock and consumables, uphold safety standards, and drive both operational and financial performance. The ideal candidate is disciplined, detail‑focused, and able to manage a fast‑paced environment with confidence.
Key Responsibilities
Operations Management
Daily Operations — Manage day‑to‑day operations of the car wash
Staffing & Scheduling — Ensure adequate staffing and allocate daily duties
Workflow Efficiency — Monitor workflow, turnaround times and operational bottlenecks
Process Compliance — Ensure all operating procedures and service standards are followed
Operational Improvements — Implement efficiency and productivity improvements
Facility Management — Maintain clean, organised and professional operational areas
Sales & Financial Management
Sales Targets — Achieve agreed sales and revenue targets
Performance Monitoring — Track daily, weekly and monthly sales
Upselling — Promote additional services, packages and promotions
Expense Control — Control operational expenses and minimise wastage
Cash Management — Ensure strict cash‑handling procedures and investigate discrepancies
Financial Reporting — Review daily financial and operational reports
Staff Management
Recruitment & Onboarding — Recruit, select and onboard employees
Performance Management — Monitor attendance, punctuality and performance
Training — Identify training needs and ensure employees are trained before operating equipment
Discipline — Maintain discipline and ensure compliance with company policies
Team Culture — Promote teamwork, accountability and professional conduct
Customer Service
Customer Experience — Ensure consistently high standards of customer service
Complaint Handling — Handle and investigate customer complaints
Customer Relationships — Build relationships with regular customers and encourage repeat business
Quality Control
Service Quality — Ensure vehicles receive the correct services and meet quality standards
Inspections — Conduct regular quality inspections
Corrective Action — Investigate quality issues and implement corrective action
Equipment & Maintenance
Equipment Care — Ensure all automated car wash equipment is maintained and operational
Fault Reporting — Report faults and coordinate preventative maintenance
Safety Use — Ensure employees use equipment safely and correctly
Stock & Consumables Management
Stock Control — Manage stock levels of chemicals, detergents and consumables
Stock Counts — Conduct regular stock counts and investigate variances
Waste Monitoring — Monitor waste and excessive usage
Health & Safety
Safety Compliance — Ensure compliance with Occupational Health & Safety requirements
PPE Management — Ensure PPE is provided and used
Hazard Control — Address spills, hazards and unsafe conditions immediately
Incident Reporting — Report accidents and maintain safety records
Housekeeping & Environmental Management
Premises Cleanliness — Ensure premises are clean and presentable
Waste Disposal — Ensure proper waste collection and disposal
Water & Chemical Management — Monitor water usage and ensure responsible chemical handling
Administration & Reporting
Operational Reporting — Prepare daily, weekly and monthly operational reports
Record Keeping — Maintain accurate employee, stock, equipment and operational records
Management Meetings — Attend meetings and provide operational updates
Knowledge, Skills & Abilities
Strong leadership and people management
Excellent customer service
Strong organisational and operational skills
Financial and commercial awareness
Problem‑solving and decision‑making
Conflict management
Ability to work under pressure
Strong attention to detail
Good computer literacy (Microsoft Office)
Ability to analyse operational and sales information
Ability to motivate and manage a diverse workforce
Minimum Requirements
Grade 12 / Matric
Qualification in Operations Management, Business Management, Retail Management (advantageous)
3–5 years’ experience in a management position
Experience in a car wash environment (advantageous)
Ability to work weekends, public holidays and peak periods
Comfortable working in outdoor, wet and fast‑paced conditions
