Car Rental Sales Agent – Cape Town

SUMMARY:
Do you enjoy delivering excellent customer service to travellers from across the globe and have a valid South African driver’s licence?
 
Our client in Cape Town is expanding and requires a customer-focused professional with strong administrative skills to assist customers with vehicle bookings, facilitate the collection and return of vehicles, and promote insurance upgrades and value-added services.

POSITION INFO:
REQUIREMENTS

• Matric, or equivalent qualification
• Previous experience in car rental, sales, customer service or tourism will be advantageous
• Strong sales ability with a proven track record or natural talent for upselling and achieving targets
• Passion for delivering premium customer service aligned with a high-end brand
• Excellent English communication and interpersonal skills
• High level of accuracy, attention to detail and administrative efficiency
• Well-organized, dependable and able to perform under pressure in a fast-paced environment
• Positive, proactive attitude with strong problem-solving skills
• Team player with the ability to also work independently

• Week 1: Mon – Fri: 07:00 – 16:00 | Sat – Sun: OFF
• Week 2: Mon – Fri: 09:00 – 18:00 (+ one mid-week off day) | Sat – Sun: 07:00 – 17:00

• Serve as the first point of contact for car rental enquiries from customers
• Guide customers through the end-to-end rental process
• Allocate and manage reservations and prepare and process rental agreements
• Promote and upsell value-added products and services
• Manage rental logistics, including overdues, due-backs, extensions and vehicle swop-overs
• Conduct detailed vehicle inspections, accurately recording damages
• Perform regular fleet inventory checks, ensuring vehicle availability and operational readiness
• Handle and resolve all customer enquiries, concerns and complaints
• Build strong, lasting customer relationships that encourage loyalty and repeat business
• Achieve and exceed sales targets while maintaining a customer-first approach
• Maintain a thorough understanding of all rental systems, procedures and company operational protocols
• Follow structured daily handover procedures