Call centre agent

Recruiter:

Phakisa Holdings

Job Ref:

JHB000089/AB

Date posted:

Tuesday, October 14, 2025

Location:

Johannesburg, South Africa

SUMMARY:

We are hiring a Call Centre Agent for inbound and outbound customer interactions. Certificate in Call Centre Communications and 2-4 years of experience required.

POSITION INFO:

Call Centre Agent

Job Type: Contractor
Seniority Level: Mid Career
Sector: Banking
Function: Call Centre Operator
Qualifications: Certificate in Call Centre Communications, Certificate in Call Centre Effectiveness
Skills: Call centre agent certificate, Call Center experience, Matric

Duties and Responsibilities:

Inbound Call Centre Agent:
Handles incoming customer calls to provide support, track shipments, resolve delivery issues, and respond to general logistics inquiries. Ensures efficient communication and high levels of customer satisfaction.
Outbound Call Centre Agent:
Makes outgoing calls to customers and clients to confirm delivery details, follow up on service feedback, promote logistics solutions, and provide proactive support. Focuses on maintaining strong customer relationships and supporting operational efficiency.

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