Afrikaans speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical wholesaler) - 3 month maternity fill

SUMMARY:
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POSITION INFO:

One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Centurion. This is a 3-month contract (Maternity fill). 

Qualifications and experience:

Matric

No less than 2 years' call centre experience / customer service experience in a call centre environment 

Afrikaans speaking

Great track record as reference checks will be conducted upfront 

Clear criminal record 

Available to start next week 

Key skills:

Objection handling

Communication 

Attention to detail

Time management

Telephone etiquette

Customer relations

Relationship building 

Key performance areas: 

Take orders from customers - doctors, pharmacists 

Upselling

Ensure customer deliveries take place

Follow up on delayed deliveries to customers 

Objection handling