Call Centre Payment Admin Clerk

 

Recruiter:

Marshalls World of Sports

Job Ref:

HRJA0243

Date posted:

Wednesday, May 4, 2022

Location:

Durban, South Africa

Salary:

Negotiable


SUMMARY:
The Payment Admin Clerk is responsible for all client/customer payments and contra entries. The incumbent will be accurate and meticulous in their work and ensure that the client/customers’ accounts are correctly adjusted.

JOB DESCRIPTION:

 

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

 

Key Performance Area

Performance Outputs

Operational  

  • Checking banks and updating client’s deposits
  • Checking Manual Transaction
  • Processing withdrawals: Monday – Friday
  • Assisting with New Account Applications and updating FICA documentation

Customer + Relationship

  • Assisting branches & clients with Withdrawal & Deposit queries via telephone & email
  • Responding within agreed time limits
  • Working continuously on a task until completion
  • Rapidly establishing a good working relationship with colleagues, customers and other service providers

Innovation

  • Supporting the roll-out of new processes
  • Continually adding ideas to improve processes.

KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)

COMPETENCY LIBRARY

Technical Competencies:

  • Report formulation + writing
  • Bilingual
  • Achieving personal work goals and objectives
  • Adhering to principles and values
  • Deciding and initiating action
  • Delivering results and meeting customer expectations
  • Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;
  • Record keeping skills;
  • Strong customer service focus
  • Ability to document processes, procedures and results
  • Turfsport and Microsoft Office Suite

 

Generic Competencies:

  • Inter and Intrapersonal Skills
  • Communication Skills – written + verbal
  • Analytical + problem solving skills
  • Accuracy + Attention to detail
  • Time Management Skills
  • Co-ordination Skills
  • Team Working Skills
  • Planning and organising skills
  • Professionalism
  • Honesty + Integrity
  • Innovative
  • Patience + empathetic
  • Accountability
  • Proactive
  • Logical

 

 

 

Values

  • Passion
  • Proactive
  • Accountability and Ownership
  • Change
  • Teamwork
  • Service Excellence
     

Minimum Requirements

  • Matric
  • Certificate in Banking or relevant field is advantageous
  • Knowledge of Turfsport software essential
  • Previous experience in a banking environment is advantageous
  • Must be able to work shifts including nights.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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