Call Centre Payment Admin Clerk

Recruiter:

Marshalls World of Sports

Job Ref:

HRJA0243

Date posted:

Wednesday, May 4, 2022

Location:

Durban, South Africa

Salary:

Negotiable

SUMMARY:
The Payment Admin Clerk is responsible for all client/customer payments and contra entries. The incumbent will be accurate and meticulous in their work and ensure that the client/customers’ accounts are correctly adjusted.

JOB DESCRIPTION:

KEY PERFORMANCE AREAS AND RESPONSIBILITIES
Key Performance Area	Performance Outputs
Operational	Checking banks and updating client’s deposits Checking Manual Transaction Processing withdrawals: Monday – Friday Assisting with New Account Applications and updating FICA documentation
Customer + Relationship	Assisting branches & clients with Withdrawal & Deposit queries via telephone & email Responding within agreed time limits Working continuously on a task until completion Rapidly establishing a good working relationship with colleagues, customers and other service providers
Innovation	Supporting the roll-out of new processes Continually adding ideas to improve processes.
KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)
COMPETENCY LIBRARY
Technical Competencies: Report formulation + writing Bilingual Achieving personal work goals and objectives Adhering to principles and values Deciding and initiating action Delivering results and meeting customer expectations Ability to maintain a high level of accuracy in preparing and entering information and attention to detail; Record keeping skills; Strong customer service focus Ability to document processes, procedures and results Turfsport and Microsoft Office Suite		Generic Competencies: Inter and Intrapersonal Skills Communication Skills – written + verbal Analytical + problem solving skills Accuracy + Attention to detail Time Management Skills Co-ordination Skills Team Working Skills Planning and organising skills Professionalism Honesty + Integrity Innovative Patience + empathetic Accountability Proactive Logical Values Passion Proactive Accountability and Ownership Change Teamwork Service Excellence

Minimum Requirements

Matric
Certificate in Banking or relevant field is advantageous
Knowledge of Turfsport software essential
Previous experience in a banking environment is advantageous
Must be able to work shifts including nights.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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