Call Centre Agent - International Campaign

CALL CENTRE AGENT – INTERNATIONAL CAMPAIGN (UK & USA)

Six months or more in Sales Experience

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in the call center database in a comprehensible way
• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Traceable references

Basic of R4 020.00 plus commission

Night Shift Allowance – R1 000.00 & attendance allowance

Mon - Fri (6pm to 3am) incl. weekends with a 2 day off break

The employee also qualifies for a R6000 bonus after 6 months –

(this is broken up to R1000 monthly after the 6th month)

5 Week Training is provided