Call Centre Agent - Combined Sales

SUMMARY:
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POSITION INFO:

Purpose of the Role

To wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone across both mass market and life and risk product lines. As our Call Centre Sales Agent (Combined Sales), you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life solutions.

Your goal is to create a professional, seamless, and customer-first sales experience that drives revenue, builds loyalty, and positions Dis-Chem Life as a trusted, high-integrity provider across both accessible mass market offerings and more comprehensive life and risk solutions.

Role Summary

This is a high-volume, high-energy combined sales role for individuals who thrive in a fast-paced call centre environment. You will work with warm and cold leads, guiding customers through our simple product sign-up processes across both mass market and life and risk products, handling objections, and confidently closing deals.

The role requires the ability to adapt sales approach and conversation depth depending on the product and customer need, from simple, quick conversions to more consultative, needs-based engagements.

Benefits

• Paid training and continuous sales development across multiple product lines
• Supportive, energetic team culture focused on results and recognition
• Opportunity for internal growth within Dis-Chem Life
• A performance-driven, team-focused environment that rewards results

Key Responsibilities

• Sell Dis-Chem Life products across both mass market and life and risk product ranges via inbound and outbound calls
• Build rapport quickly, identify customer needs, and recommend suitable solutions across different product categories
• Adapt sales techniques between high-volume sales and more consultative, needs-based selling
• Handle objections effectively and close sales confidently across varying product complexities
• Achieve and exceed daily, weekly, and monthly sales KPIs
• Keep detailed, accurate records of customer interactions on CRM systems
• Ensure compliance with all relevant sales, regulatory, and company processes
• Represent Dis-Chem Life with professionalism and a customer-first focus at all times

Soft Skills

• Confident communicator with a persuasive and engaging phone manner
• Target-driven and highly motivated by sales incentives
• Empathetic listener who can uncover customer needs effectively
• Ability to flex communication style across different customer types and product complexities
• Resilient and able to thrive under pressure in a competitive environment
• Energetic team player with a positive, can-do attitude

Technical Skills

• Strong telephone sales skills with the ability to sell across multiple product types
• Proficiency in handling objections and converting both simple and complex leads into sales
• Ability to switch between high-volume sales and more detailed, advisory conversations
• Computer literacy and experience with CRM systems
• Ability to work with both warm and cold lead lists

Experience and Qualifications

• Matric / Grade 12 (essential)
• Minimum 1–2 years’ experience in a call centre sales environment (experience in insurance or financial services advantageous)
• Proven sales track record with consistent KPI achievement
• Experience selling either mass market or life/risk products (experience across both is advantageous)
• Clear credit and criminal record
• Able to work weekends when required
• RE5 Certification (Advantageous)
• COB Certification (Advantageous)
• Reliable transport to and from the office daily