Call Centre Agent (Afrikaans Speaking)

 

Recruiter:

Future Careers

Job Ref:

SAH-2_14

Date posted:

Thursday, August 18, 2022

Location:

Durban, South Africa


SUMMARY:

 A well-established financial institution based in Durban is seeking an Afrikaans speaking Call Centre Agent to join their team in the Westville offices.



JOB DESCRIPTION:

 

  • Answer calls and respond to emails 
  • Inbound and outbound experience and ability
  • Handle customer inquiries both telephonically and by email
  • Facilitate end to end enrolment process
  • Provide end to end enrolment support
  • Manage and resolve customer queries
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information 
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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