Call Centre Agent

SUMMARY:
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POSITION INFO:

Job Description:

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

Key Responsibilities Areas

Respond to inbound customer telephone calls and on some occasions, initiate customer calls

Provide customers with correct information

Take steps to retain customers

Resolve customer inquiries quickly, efficiently and to a high standard

Identify customers’ needs for other business units

Maintain policies and change details as needed

Maintain accuracy of customer data

Process payments from customers

Handle customer concerns and objections

Adhere to underwriting guideline

Qualifications

• Matric/Grade 12

Experience Required

• Minimum of 1 year of working experience in a call centre environment

Additional Information

Afternoon and night shifts – Monday to Sunday (rotational shifts) 3pm till 5am

Candidates are required to have fibre or live in a fibre enabled area.

Transport available for drop off only

Credit-Clear Credit, if there is credit we review

Criminal –Clear

Qualification-Matric

Salary:R8500 plus night shift allowance

Please note when submitting cvs:

Current or last salary

Notice period

Reason for leaving

Available to start immediately

NB! This job is now closed. You can apply for other jobs by uploading your CV.