Call Centre Agent

SUMMARY:
-

POSITION INFO:

Call Centre Agent – Sports Betting / iGaming

We are looking for an energetic, customer-focused Call Centre Agent with experience in sports betting or iGaming.

Key responsibilities:

• Assist customers through live chat, email and telephone.

• Resolve account, verification and technical queries.

• Explain betting rules, odds and bet settlements.

• Provide information on sports betting markets and casino products.

• Handle customer complaints professionally and efficiently.

• Build customer relationships and support retention.

• Accurately capture and maintain customer information.

• Meet service standards and team performance targets.

Requirements:

• Matric / Grade 12.

• Previous customer service experience in sports betting or iGaming.

• Good knowledge of sports, betting markets and casino games.

• Excellent communication and problem-solving skills.

• Comfortable using live chat and gaming platforms.

• Strong attention to detail and customer service skills.

• Ability to work shifts, weekends and public holidays.