Call Centre Agent

SUMMARY:
Ensuring quick, effective and continual customer service.

POSITION INFO:

Planet Fitness  Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa.

With further expansion, we currently have the role of Call Centre Agent. 
 
Purpose of the job: 

Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem solving skills.   

Key Results Areas include: 
 
• Represent the customer to the rest of the business - Customer Advocate

• Demonstrate excellent product and system knowledge

• Handle client queries regarding existing policies and other enquiries

• Assisting clients with queries

• Solving complaints

• Updating clients information

• Must have experience within the Tele-sales environment 
 
Experience & Competencies:
 
• Must have inbound and outbound experience 

• Good reading abilities as some roles require scripted questions

• Flexible and adaptable to working hours – Shifts

• Persuasive negotiation skills

• Intermediate computer skills

• Excellent communication both oral and written

• Applying customer service/care principles to all calls

• Working with People

• Ability to learn and grasp information

• Minimum 1-year previous call center experience (Preferred)

• Excellent listening skills

• Customer Centricity

• Results orientated

• A team player

• Proactive and self-motivated

• Resilient, determined and resourceful

**Please ensure that you follow the internal application process and inform your manager your intension to apply for this position. 

**Please note that if you have not heard from Planet Fitness within 14 days, your applicaiton has been unsuccessful