Call Center Agents x 6

SUMMARY:
Call Center Agents - George x 6

Our client is launching a brand-new pet insurance brand in Australia, backed by a well-established and successful organisation with a proven track record in the industry. As a Pet Sales Consultant, you'll play a key role in bringing this new brand to life - delivering exceptional customer experiences and helping pet owners across Australia protect what matters most.

About the Role:
As a Pet Sales Consultant, you'll be the voice of our brand - delivering exceptional customer experiences while driving growth in the Australian pet insurance market. You'll handle inbound and outbound interactions with both existing and prospective customers, focusing on retention, and new policy sales

Key Responsibilities:

Sales:

• Promote pet insurance products via inbound and outbound calls
• identify customer needs and recommend suitable coverage options
• Achieve individual and team sales targets while ensuring customer satisfaction

• Engage existing policyholders to support their transition to their new product
• Address questions and concerns and reinforce the value of keeping their pets insured

• Participate in team meetings, coaching, and training
• Share feedback and ideas to improve performance and customer experience
• Participate in daily stand-up meeting

• Accurately document customer interactions
• Ensure compliance with internal procedures and regulatory standards
• Escalate complex issues appropriately

• Adhere to company policies and procedures
• Perform other duties as required to support business success

POSITION INFO:
What you will need:

• minimum grade 12 / National Senior Certificate
• Genuine passion for pets - being a pet owner would be advantageous
• Experience in sales, customer service or a call center environment
• High emotional intelligence empathy, and customer first mindset
• Strong communication skills in English - written and verbal
• Confidence to ask the right questions and understand customer needs
• Computer literacy and multitasking ability

• Excellent intrpersonal and persuasion skills
• Problem-solving mindset
• Adaptability and resilience under pressure

• This role supports the Australian market and requires flexibility to work during Australian business hours. Shifts are scheduled to accommodate time zone differences and may include:
• Monday to Friday
• Midnight start - (00:00 to 08:00)
• Early Morning Start - (03:00 to 11:00)